Windows 10 files disapeared

  1.    11 May 2016 #1

    Windows 10 files disapeared

    I upgraded to windows 10 from 7 on April 21st on my Toshiba Satellite computer. Since then I have downloaded photos from my iPhone and created new word documents using windows 10. This morning I open my computer and the desktop has gone back to windows 7 with all my old icons. But my computer is still operating windows 10 as the blue tiles are there in the left corner of my screen, Cortana etc. I just cannot find any of the new files that I created with windows 10!! I have searched everywhere, I have even called Best Buy Geek Squad and they have no clue. Can anyone please help? I need these files back, they are priceless photos of my kids
      My ComputerSystem Spec

  2.    11 May 2016 #2

    It sounds like your local profile did not load properly and computer restarted with temp profile (which too quickly displays a notification that all files and changes will be lost when signed out). Hopefully, you did the downloads from your iPhone to your admin profile with the normal desktop. Try this - Click Start/Sign out or Switch User. Find your normal admin account and sign in. Your desktop should replace the minimal desktop.

    In the future, I would NEVER place files on my desktop. I would put them in a This PC folder like Music, Pictures, Documents, etc and place shortcuts to the folders or files, NEVER the actual file, in case something like this pops up. I have had it happen to me occasionally with a failed program or update install where I find my normal desktop has changed.

    Also, if the files are 'priceless' they should be IMMEDIATELY backed up to a usb stick, ext hard drive or a cloud, like OneDrive or Dropbox. Good Luck.
      My ComputerSystem Spec


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