Windows 10: Ms you are confusing me -- Problem devices display ?

  1.    25 Mar 2015 #1

    Ms you are confusing me -- Problem devices display ?

    Hi there

    when running msinfo32 to get the system details I see a sub category Problem devices --- shows everything is working - but it confuses me as I assume a header that says problem devices means DEVICE NOT working or HAVE a problem.

    I know it's a detail but it can be confusing .

    Attached Thumbnails Attached Thumbnails system.png  
      My ComputerSystem Spec

  2.    25 Mar 2015 #2

    This was changed in 10
    and changed again in build 10046

    In 8 and below, the entries are for devices that are having problems.
    In earlier builds of 10, just the error codes showed (code 45 was used a lot - it showed which devices weren't connected)
    Then in 10046, they changed it to "This device is working properly" - I suspect that it was to eliminate the confusion over the code 45

    I sort by the Error Code column and ignore anything with Code 45/This device is working properly
    I hope that they'll fix it to only display problem devices before it hits RTM
    Gotta remember to submit feedback on this, it is confusing!
      My ComputerSystem Spec

  3. Posts : 804
    10 Pro Preview x64
       25 Mar 2015 #3

    What is confusing for me is it says This device is working properly when it is not.

    I have an external drive which (fails to) connect through USB Attached SCSI using the MS USB 3.0 eXtensible Host Controller.

    According to msinfo32 all is fine. According to event viewer (and me) it crashes, times-out and I then have to pull the plug. The windows 7 eXtensible Host Controller written by Intel worked but the MS one (since Windows 8) never has.
    Attached Thumbnails Attached Thumbnails Capture1.PNG   Capture2.PNG  
      My ComputerSystem Spec

  4.    25 Mar 2015 #4

    In short, the Device Manager view is just telling you that the device has installed properly and was properly recognized by the OS (at the last time it was checked).

    What do you see for the device when you look in Device Manager?
    What (if any) other issues do you have in Device Manager?
    Are you sure that this is the disk that's spitting the errors in Event Viewer (Hardisk1\DR1)?
    If so, why are you running a paging operation on a removeable disk?

    Have you tried to install the Win7 Intel driver into Win10? Did it work?
    Have you tested the device on another system? Have you tested the device with another cable?
    Have you run hardware diagnostics on the disk? Here's a link to some free one's: Hard Drive Diagnostic Procedure
    Do you have another device of the same type that works correctly on the system?

    Other possibilities are:
    - that the device isn't compatible with Win10
    - that some (but not all, of the drivers for the device aren't compatible w/Win10 (Microsoft may have written support out of Win10 for that product's drivers).
    - that the device is failing (despite the results of any diagnostic tests)
    - that another device is failing - and affecting this device (such as another HDD or the motherboard).
    - that Device Manager is correct, and you're hallucinating :0)

    Can you post a full view of a screenshot of diskmgmt.msc?
    How about a copy of MSINFO32's output? (save it as an .nfo file, zip it up, and upload it as an attachement)
    Can you do the same with the Admin event log? Here's my canned speech for that:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    We may also want the reports from the BSOD collection app (and that'll include everything but the Admin Event Log) - so you may want to save yourself some time and just run it (even though you're not having BSOD's). Here's a link to it: Solved BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec


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