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  1.    04 May 2016 #1
    Join Date : May 2016
    Posts : 8
    Windows 10

    ASUS Zenbook Windows 10 completely freezes but only on battery.


    I have an ASUS Zenbook UX303UB that I purchased a few weeks ago. It works perfectly when plugged, but for some reason it freezes on me when I am not plugged in (running on battery). It will randomly freeze from anywhere between 10 minutes and beyond. The computer will do a full lock up and not even ctrl-alt-delete works. I have to hold down the power button and restart. There are absolutely zero problems when plugged in, I can leave her on forever.


    Any ideas on what is going on? All drivers are updated to the latest and Windows 10 is fully updated as well. Has anyone dealt with something like this before? How should I go about troubleshooting? I would greatly appreciate help and will follow this thread until solved!
      My ComputerSystem Spec
  2.    05 May 2016 #2
    Join Date : May 2016
    Posts : 8
    Windows 10
    Thread Starter

    Any ideas? I am trying different power settings and I think it's working. I feel like I am the only one with this problem.
      My ComputerSystem Spec
  3.    10 May 2016 #3
    Join Date : May 2016
    Posts : 8
    Windows 10
    Thread Starter

    Please help. My computer only freezes when on off battery. it's fine on battery. it's so weird. I have windows 10
      My ComputerSystem Spec
  4.    10 May 2016 #4
    Join Date : Dec 2015
    Posts : 12
    Windows 10 Home 32 Bit

    First you say it freezes while on the battery and next you say it's fine with the battery. Which is it? Very confusing.
      My ComputerSystem Spec
  5.    11 May 2016 #5
    Join Date : May 2016
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by chad7550662 View Post
    First you say it freezes while on the battery and next you say it's fine with the battery. Which is it? Very confusing.
    Sorry, that is my fault! It's fine when it is plugged it but on battery alone it will freeze. It will either freeze with cursor lock or go into BSOD.
      My ComputerSystem Spec
  6.    11 May 2016 #6
    Join Date : May 2015
    Central IL
    Posts : 4,361
    Mac OS Sierra

    Check the Powercfg report for the battery. Also with the BSOD's, you can use "Who Crashed", to tell you what driver is causing it.

    99.99% of the time it is the Video driver.
      My ComputerSystem Spec
  7.    11 May 2016 #7
    Join Date : May 2016
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by bro67 View Post
    Check the Powercfg report for the battery. Also with the BSOD's, you can use "Who Crashed", to tell you what driver is causing it.

    99.99% of the time it is the Video driver.
    Thank you. Thank you! What is Who Crashed? is it a software that I download? I will post the battery report here!
      My ComputerSystem Spec
  8.    11 May 2016 #8
    Join Date : May 2015
    Central IL
    Posts : 4,361
    Mac OS Sierra

    Go to http://www.resplendence.com/whocrashed As for the Battery Report, you can, but it needs to be within a scrollbox.
      My ComputerSystem Spec
  9.    12 May 2016 #9
    Join Date : May 2016
    Posts : 8
    Windows 10
    Thread Starter

    hey bro67, it is the video driver that is crashing me. Is it a hardware problem or drive software issue? Not sure how to fix it. I want to actually turn off the INTEL HD graphics and just use the nvidida 920m but not sure if that would work (do I need both installed?).
      My ComputerSystem Spec
  10.    12 May 2016 #10
    Join Date : May 2015
    Central IL
    Posts : 4,361
    Mac OS Sierra

    It is always going to be a driver issue. Rarely hardware.
      My ComputerSystem Spec

 
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