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  1.    02 May 2016 #1
    Join Date : Jul 2015
    Posts : 10
    Windows 10 Professional

    Random freezes after upgrading


    When Win10 first came out, I upgraded my Win8.1 PC and ended up having an issue where the PC would freeze up. I looked around for help online, and found that it might be my Nvidia graphics card, so instead of upgrading, I decided to just wait a bit to upgrade.

    Months later, I decided that it would be a good time to upgrade, and I bought a brand new Nvidia GeForce 730 that was reccommended for Windows 10. I upgraded via a clean install with no issues and figured that I was on my way. Little did I know, the freezing issues crept back and now I can hardly use the computer without it freezing up. I feel like it has actually gotten worse since doing all the necessary Windows 10 upgrades as well as downloaded the newest drivers for my video card, directly from Nvidia.

    One other thing that I find strange is that the behavior of the PC after being frozen. After frozen, I have to do a hard shutdown of my PC, but if I try to restart the PC directly afterwards, the PC doesn't even POST. Nothing comes up on the screen, and there is no HD activity. I could leave it there for hours with no luck. However, if I leave it off for 10-15mins, the PC posts and boots perfectly fine. Also, I have tried to go into the BIOS upon startup and it never tries. I might get a PS2 keyboard to see if that has better luck than my USB, but right now the only way that I can get in the BIOS is by resetting my CMOS. My BIOS is running as legacy and I am at such a loss with everything else that I am wondering if I need to switch it to UEFI or something... I know it is probably a reach..

    Also, if I switch back to Win8.1, I have absolute NONE of these issues. My computer can be left on for months at a time without problem. With Win10, it is mere minutes before it takes a dump.
      My ComputerSystem Spec
  2.    02 May 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,520
    Win 10 Pro (1703)

    Hi, sorry to hear of your problems. The first bit's boring, but necessary for people to help you: Please complete your system specs.
    System Specs - Fill in at Ten Forums - Windows 10 Forums

    Could you please look at your Reliability History and see if there are any reports that correlate with your freezes?
    (Type 'reli' in the Cortana search box)

    Meanwhile (and others will hopefully come along and suggest ideas) :

    Semi-random idea - try disabling fast startup (Power Buttons, Change settings...)

    Does this happen in Safe Mode?

    And if not try a clean boot:
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums
      My ComputerSystem Spec
  3.    02 May 2016 #3
    Join Date : Jul 2015
    Posts : 10
    Windows 10 Professional
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, sorry to hear of your problems. The first bit's boring, but necessary for people to help you: Please complete your system specs.
    System Specs - Fill in at Ten Forums - Windows 10 Forums

    Could you please look at your Reliability History and see if there are any reports that correlate with your freezes?
    (Type 'reli' in the Cortana search box)

    Meanwhile (and others will hopefully come along and suggest ideas) :

    Semi-random idea - try disabling fast startup (Power Buttons, Change settings...)

    Does this happen in Safe Mode?

    And if not try a clean boot:
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums
    Thanks for the heads up. I just updated my profile and my specs are now shown.

    I tried a clean boot, and Windows 10 still ended up crashing just as quickly as it normally did. I am currently typing this under Safe Mode, which it seems to not have any issues (yet)..

    I actually turned off hibernation after installing Windows 10, as I always do after a clean install. I found that this turns off fast startup when you do this, so I can rule that one out for the time being. I even went into Power Options and changed my performance to Maximum and turned off Link State Power Management after I was running out of options (it still ended up crashing anyways).

    As for the Reliability History, it seems that all of the shutdowns occur due to a 'Hardware error'. I pasted the report, just in case anyone has seen this before.

    Source
    Windows


    Summary
    Hardware error


    Date
    ‎4/‎29/‎2016 6:48 PM


    Status
    Report sent


    Description
    A problem with your hardware caused Windows to stop working correctly.


    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 117
    Parameter 1: ffffe000815e14c0
    Parameter 2: fffff8016a635d4c
    Parameter 3: 0
    Parameter 4: 3d8
    OS version: 10_0_10586
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.10586.2.0.0.256.48
    Locale ID: 1033


    Extra information about the problem
    Bucket ID: LKD_0x117_Tdr:3_TdrVTR:15_IMAGE_nvlddmkm.sys



    As for the particular driver that I am using, I am running the most current version that is supposed to be for Windows 10, which is 364.72.
      My ComputerSystem Spec
  4.    02 May 2016 #4
    Join Date : Jul 2015
    Posts : 10
    Windows 10 Professional
    Thread Starter

    Also, right after I posted my last comment, Windows 10 froze up in safe mode..
      My ComputerSystem Spec
  5.    02 May 2016 #5
    Join Date : Jul 2015
    Posts : 10
    Windows 10 Professional
    Thread Starter

    And, even more strangeness.. I let the computer off for awhile and booted into BIOS with an old PS2 keyboard, and though I was able to get in, my computer froze up again after I had been it it for awhile.

    I know it sounds weird, but this very same thing happened to me the last time I tried upgrading (when W10 was released). After I put Windows 8.1 back on the computer and gave up on Win10, everything was back to normal and never had my PC freeze up. In fact, it had been on for over a month straight during that time with no issues.
      My ComputerSystem Spec
  6.    02 May 2016 #6
    Join Date : Jun 2015
    N.Y.
    Posts : 3,067
    Windows 10 Pro 64 bit

    If it did the same with Windows 8.1 i would say it was definitely hardware related because it also did it in safe mode. Was this safe mode with networking or without ? Hardware error is also pointing towards the NVIDIA Driver, but usually in safe mode it uses a basic Microsoft driver. Quite strange issue indeed. May still be some driver issues.

    When upgrading did you install Windows 10 Drivers from motherboard site also check for BIOS updates ?
      My ComputerSystem Spec
  7.    02 May 2016 #7
    Join Date : Jun 2015
    N.Y.
    Posts : 3,067
    Windows 10 Pro 64 bit

    Make and model of the Power Supply ?
      My ComputerSystem Spec
  8.    02 May 2016 #8
    Join Date : Jul 2015
    Posts : 10
    Windows 10 Professional
    Thread Starter

    Quote Originally Posted by jds63 View Post
    If it did the same with Windows 8.1 i would say it was definitely hardware related because it also did it in safe mode. Was this safe mode with networking or without ? Hardware error is also pointing towards the NVIDIA Driver, but usually in safe mode it uses a basic Microsoft driver. Quite strange issue indeed. May still be some driver issues.
    I never had any issues in Windows 8.1, so I feel that it is strange that Windows 10 brings upon all of this out of nowhere. This is my second attempt at W10 with the same results. Safe Mode was with networking on. I want to point the the Nvidia driver, but after my PC just froze up while looking through the BIOS, I am not sure what to look at now. I don't know why Windows 10 would have anything to do with my BIOS, but once again, I don't have these issues via Window 7 or 8..
      My ComputerSystem Spec
  9.    02 May 2016 #9
    Join Date : Jul 2015
    Posts : 10
    Windows 10 Professional
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Make and model of the Power Supply ?
    It is an Antec TruPower Trio TP3-650
      My ComputerSystem Spec
  10.    02 May 2016 #10
    Join Date : Jun 2015
    N.Y.
    Posts : 3,067
    Windows 10 Pro 64 bit

    Quote Originally Posted by MReprogle View Post
    I never had any issues in Windows 8.1, so I feel that it is strange that Windows 10 brings upon all of this out of nowhere. This is my second attempt at W10 with the same results. Safe Mode was with networking on. I want to point the the Nvidia driver, but after my PC just froze up while looking through the BIOS, I am not sure what to look at now. I don't know why Windows 10 would have anything to do with my BIOS, but once again, I don't have these issues via Window 7 or 8..
    Yes that is the strange part of it working well in Windows 8. Try Safe mode without network to see if it happens. I was thinking about voltage issues with the PSU or Low amperage i am not positive this is an issue since it reacts with Windows 8 and the same Graphics card.

    Another possibility can be RAM, Need to check memory, if you can use Windows Memory Diagnostics, use it first, another suggestion is Memtest http://www.memtest.org/
    Again although Windows 8 works well, Windows 10 can be different on this memory issue. Updating a BIOS can help on issues and improvements for newer hardware and OS. Try a different NVIDIA Driver, older version ? There has been crashing issues with newer drivers for NVIDIA. Try 362.00 NVIDIA Driver i believe last known one with no issues, at least for me and what i have seen here.

    http://www.nvidia.com/Download/Find.aspx?lang=en-us


    Sort of a low amperage Power Supply for a 650W only being 19amps on the +12v rail. The Graphics card GT 730 although needing a minimum 300W PSU and 20amps on the +12V Rail. Not saying a cause, just an observation, it's not a decent PSU model.

    Click image for larger version. 

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    I see motherboard's last BIOS was 2011 and last updated system drivers were Windows 8.
    http://www.gigabyte.com/products/pro...px?pid=3423#dl
    Last edited by jds63; 02 May 2016 at 20:16.
      My ComputerSystem Spec

 
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