Windows 10: Windows 10 startup problem

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  1.    02 May 2016 #1

    Windows 10 startup problem


    Hi all, i really hope you can help me out. I was running w 8.1 on my Acer E-15 Start laptop, i kept getting popups asking me to download w10 for free. Eventually i did. It worked ok for about 1 week, then when i switched my laptop on, it went from the Acer load screen to the windows user-sign in screen. The screen just shows the person icon with USER below this and the sign in box below these 2. There is the windows icon to the right of these and at the bottom right is a small box with what looks like the internet access icon, aclock icon and the power button icon. The problem is, nothing will click to move off this screen. When i first downloaded w10, the screen saver came up before this page, now it just goes straight to this page. I have tried CTRL/ALT/DEL, CTRL/SHIFT/DEL, but nothing helps to move from this screen. The only thing that i can do is power the machine off via the power button. I am a complete pc novice, so any help at all will be very much appreciated. Thanks Chris.
      My ComputerSystem Spec


  2. Posts : 473
    Windows 10 Pro (Mix of Builds) / Linux Mint
       02 May 2016 #2

    With given info, sounds like KB/MSE issue at the sign on screen.

    Is it possible for you to plug in an extrenal KB, Mse or both and retry?

    Also, try a reset, take out the battery, press and hold power for 30 seconds (count it out...) then replace and reboot it.
      My ComputerSystem Spec

  3.    02 May 2016 #3

    Thanks for the reply. I dont know what a KB is or Mse. Also, there is no access to the battery.
      My ComputerSystem Spec

  4.    02 May 2016 #4

    KB = keyboard, Mse = Mouse. Because your built-in keyboard and mouse (trackpad) are apparently not working, RWOne wants you to try using equivalent external devices instead. This may give you a way to overcome your current impasse.
    HTH (acronym for "Hope This Helps" ;-),
    --Ed--
      My ComputerSystem Spec


  5. Posts : 4,765
    windows 10 Home threshold2
       02 May 2016 #5

    ..................The screen just shows the person icon with USER below this and the sign in box below these 2. ...............

    chris521957,
    Maybe I am missing something.
    Can you not sign in ?
      My ComputerSystem Spec


  6. Posts : 473
    Windows 10 Pro (Mix of Builds) / Linux Mint
       02 May 2016 #6

    My guess is he is on the sign in screen, but not having a working keyboard or touchpad to get past that.

    Consequently, I had a keyboard issue on 14332 the other day on my laptop similar, and hooked in an external to sign in, checking device manager it reported my KB drivers were corrupt, I uninstalled from device manager and rebooted, all was well after that, didn't feel the need to report it.
      My ComputerSystem Spec

  7.    02 May 2016 #7

    The touchpad will move the cursor around the screen. I have had a mouse connected but this is just doing the same, moving the cursor, but not allowing me to sign in. I dont have a spare keyboard. Its difficult when i know nothing about these things. I have tried starting and pushing f2, but i am stumped as to what to do in these screens.
      My ComputerSystem Spec

  8.    02 May 2016 #8

    davidhk said: View Post
    ..................The screen just shows the person icon with USER below this and the sign in box below these 2. ...............

    chris521957,
    Maybe I am missing something.
    Can you not sign in ?
    Thats correct, i cannot sign in.
      My ComputerSystem Spec


  9. Posts : 473
    Windows 10 Pro (Mix of Builds) / Linux Mint
       02 May 2016 #9

    So, if you click in the sign on box, you cant type a password to logon?
      My ComputerSystem Spec

  10.    02 May 2016 #10

    I dont have a password. If i click onto the sign in box, nothing happens.
      My ComputerSystem Spec


 
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