Windows 10 randomly crashes (black screen)

  1. Posts : 2
    Windows 10 64-bits
       01 May 2016 #1

    Windows 10 randomly crashes (black screen)


    First of all, english is not my native language (I'm from Argentina, land of great soccer players and the worst politicians), so you'll have to excuse my english.

    Here's my problem: I have a desktop PC that I built 5 years ago. It's a little bit old, but works fine for me. I use it to surf the web, watch Netflix and movies with Kodi and some work (Excel, Word, PowerPoint). Nothing that needs serious processing.

    I have an AMD Phenom II X4 955 3.20 GHz processor with an array of 4 Kingston HyperX 2 GB 800MHz DDR2, totalizing 8GB of RAM memory. The graphic card is EVGA GeForce GT 430.

    I was using Windows 7 64-bits Ultimate and all worked fine. There were some crashes, but I think they average 5 o 6 times a year.

    Few months ago I updated into Windows 10 Pro 64-bits. And the problems started. The crashes started to occur more frequently, and with the last major update, they always occur everytime I watch a few seconds of any kind of video (streamed, an MP4 or a MKV in my PC, autoplay in Facebook newsfeed, etc). What happens? The screem goes dark and my monitor led indicator start flashing, as it does when PC goes to sleep. But I cannot "bring it back": no matter what keyboard combination I type, the screen remains black.

    I have my graphic card connected to a Samsung LED monitor via D-sub and to a Pioneer Audio Receiver via HDMI. The receiver sends the video signal to an Optoma Projector which I use to watch my movies. I have to say that when the screen goes black in the monitor, it also goes black in the projector (I have my desktop extended).

    I downgraded my nVidia drivers to version 353.54, which I read was a stable version. The problem persists. I don't know what to do. Could somebody help me please?

      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,784
    Windows 10 Pro X64 1809 17763.134
       02 May 2016 #2

    Start a thread here: BSOD Crashes and Debugging - Windows 10 Forums

    Follow the directions at the top:

    Click image for larger version. 

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      My ComputersSystem Spec


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