New
#1
Not sure what you mean, google drive support is free.
Help:
Drive Help
Support:
Contact Google Drive support - Drive Help
I know the basic program is free but they want me to upgrade to get technical support. Is that free also. If not do you know what it costs.
Let's try this.
What is the issue you are having with Google Drive?
With whom did you speak ("They") that wanted you to upgrade, and upgrade to what specific product? Google apps for business perhaps?