Windows 10: Can't set up Win 10 Fax Solved

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  1.    01 May 2016 #1

    Can't set up Win 10 Fax


    I am trying to set up the Windows 10 desktop Fax app and can't for the life of me figure out how to specify the fax modem/server. I have an Epson WorkForce 323 AIO with the fax included and Win 10 has the FAX in the Devices AND PRINTERS. I have tried all the combinations of modem and server and the asst versions of name and my home LAN network address for my Epson and can't find anything that Windows likes. What am I doing wrong? How do I correctly set up this desktop app, please?
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  2. Posts : 5,016
    Windows 10 Pro X64 15063.138
       02 May 2016 #2
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  3. Posts : 464
    Windows 10 Pro (Mix of Builds) / Linux Mint
       02 May 2016 #3

    Ok, so under tools, fax settings, what device is shown in device name, and is the "Select fax device" button available or greyed out?

    If available, what options are given?

    Then, in Tools, fax accounts, what information have you here?
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  4.    02 May 2016 #4

    Ztruker said: View Post
    Thanks, Ztruker, but no.
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  5.    02 May 2016 #5

    Can't set up Win 10 Fax


    Thanks to RWOne...screen shots attached.
    Attached Thumbnails Attached Thumbnails 2.JPG   3.JPG  
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  6. Posts : 3,439
    EL Capitan
       02 May 2016 #6

    The Epson already has that capability in the software that it comes with. If you have Digital/VoIP phone service, some All in One units do not play nicely with that type of service. Microsoft's fax service is meant to be used with conventional modems, not printing devices.
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  7. Posts : 464
    Windows 10 Pro (Mix of Builds) / Linux Mint
       03 May 2016 #7

    You have to add an account in the software, have you tried that?

    At that point in the setup it may let you go to the address of the Epson.

    Also, if you can post screenies of the properties/ports of the Epson fax in devices and printers please ...

    It's going to come down to whether or not we can get it to see the Epson, if not then I'd recommend using their SW, which would likely be as easy to setup.
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  8.    03 May 2016 #8

    RWOne said: View Post
    You have to add an account in the software, have you tried that?

    At that point in the setup it may let you go to the address of the Epson.

    Also, if you can post screenies of the properties/ports of the Epson fax in devices and printers please ...

    It's going to come down to whether or not we can get it to see the Epson, if not then I'd recommend using their SW, which would likely be as easy to setup.
    Not sure what you mean exactly...sorry.

    Thanks to "bro67" for this comment, "...Microsoft's fax service is meant to be used with conventional modems, not printing devices. I have also read that Win 10 isn't intended for VoIP phone lines either (my situation).

    At any rate, I have discovered Epson's FAX software so that I can do my faxing from my PC and it has tested out fine. I'll use that...or a cloud-based service. My needs are minimal.

    Thanks again, "RWOne."Click image for larger version. 

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  9. Posts : 464
    Windows 10 Pro (Mix of Builds) / Linux Mint
       03 May 2016 #9

    No worries ... Please mark it as solved though, thanks!
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  10. Posts : 3,439
    EL Capitan
       03 May 2016 #10

    WeyBrew I use myfax.com. I pay $10 a month for basic low volume faxing. With the Brother app on my iPhone, for the Brother Laser/Copy/Scanner, I can scan in, then pass the scan over to the My Fax app and send it off that way. It is a lot easier then trying to go back and forth between the laptop and printer. If you have a tablet, Android OS or iOS device, I do believe that Epson offers the same type of app for Scanning and Printing.
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