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  1. Joined : Mar 2016
    So Cal
    Posts : 12
    w10
       29 Apr 2016 #1

    start menu - critical error


    When I got home from work today I turned on my computer. When I click on the start button I get a pop up now:
    CRITICAL ERROR
    Your start menu isn't working. We'll try to fix it for you the next time you log on.
    The only option is a button that says sign out now. I hit it and the computer reboots and I am caught in a loop.
    Repeat
    I can right click it, just not left click.
    Any ideas anyone? Thanks in advance.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       29 Apr 2016 #2

    Is it similar to this ? http://www.dell.com/support/article/us/en/04/SLN299201/en?c=us&l=en&s=bsd&cs=04

    If so try those steps starting with the first.
      My System SpecsSystem Spec


  3. Joined : Mar 2016
    So Cal
    Posts : 12
    w10
       30 Apr 2016 #3

    well it's not a Dell and I never saw anything about Cortana but I tried this anyway.
    That was just a little scary watching the powershell window for a couple of minutes there.
    Everything seemed fine, I rebooted.
    The first time I clicked the start button the computer thought for about 5 seconds, then did nothing. Subsequent clicks do nothing.
    At least it's not caught in a reboot loop any more, thank you. Any other ideas.

    Cool avatar by the way. I'm old now but I was raised on the mighty Zep. I used to play the drums and I was in bands in the 80's. We played a lot of Zeppelin. We were very loud and had a good reputation locally. fun fun fun (from what I can remember haha)
      My System SpecsSystem Spec


  4. Joined : Mar 2016
    So Cal
    Posts : 12
    w10
       30 Apr 2016 #4

    I rebooted a couple more times and same thing, it thinks for about 5 seconds on the first click, then after that I may as well be clicking the desktop, it does nothing. I'll keep searching.
      My System SpecsSystem Spec


  5. Joined : Mar 2016
    So Cal
    Posts : 12
    w10
       30 Apr 2016 #5

    after trying out several witch doctor voodoo remedies I ended up downloading and installing classic shell.
    I have a menu! Not the windows 10 menu, but I have a working start menu. I'm done.
    Jheez - what's next...
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       30 Apr 2016 #6

    sdtag said: View Post
    well it's not a Dell and I never saw anything about Cortana but I tried this anyway.
    That was just a little scary watching the powershell window for a couple of minutes there.
    Everything seemed fine, I rebooted.
    The first time I clicked the start button the computer thought for about 5 seconds, then did nothing. Subsequent clicks do nothing.
    At least it's not caught in a reboot loop any more, thank you. Any other ideas.

    Cool avatar by the way. I'm old now but I was raised on the mighty Zep. I used to play the drums and I was in bands in the 80's. We played a lot of Zeppelin. We were very loud and had a good reputation locally. fun fun fun (from what I can remember haha)
    How did it work in safe mode, did you try this i assume ? If you right click the start menu did or do you get anything then ? Like to try something if you can get a Command Prompt, System File Checker and DISM.

    Thank you and your welcome ! Your the first to ever say anything and notice what the avatar was. I was also a big fan and still are, first Rock band i got into then and was a bit before my time. I also played Bass, but never in a band.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    N.Y.
    Posts : 3,005
    Windows 10 Pro 64 bit
       30 Apr 2016 #7

    sdtag said: View Post
    after trying out several witch doctor voodoo remedies I ended up downloading and installing classic shell.
    I have a menu! Not the windows 10 menu, but I have a working start menu. I'm done.
    Jheez - what's next...
    I can not think this is a solution using classic shell, i would suggest a possible inplace repair upgrade of Windows 10. This was a common problem awhile back for many with start menu issues. Use steps # 4 or 5.
    Repair Install Windows 10 with an In-place Upgrade

    Always good to also have Windows 10 media disc or on a USB Flash drive. If can get to a command prompt let me know first we can see if it will help before last resort of repairing it.
      My System SpecsSystem Spec


  8. Joined : Mar 2016
    So Cal
    Posts : 12
    w10
       08 May 2016 #8

    I tried to do the Windows in place upgrade and after putting in the disc and answering a few questions the only option it is giving me is to keep nothing. Everything will be deleted. I don't really want to do this. what am I doing wrong?
      My System SpecsSystem Spec


  9. Joined : Mar 2016
    So Cal
    Posts : 12
    w10
       09 May 2016 #9

    bump
    lookin for some help here
      My System SpecsSystem Spec

  10.    10 May 2016 #10

    I would copy all my documents, pictures, etc... to an external, removable flash drive if you can.

    You may be able to do a system restore back to a time when the computer was working correctly. Otherwise a clean install.
      My System SpecsSystem Spec


 
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