Windows 10: New SSD freezes my computer past login screen (and misc.)

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  1. Posts : 6
    Windows 10 Professional
       29 Apr 2016 #1

    New SSD freezes my computer past login screen (and misc.)


    Yesterday I finally got around to installing a Samsung Evo 840 I bought half a year ago.
    I installed everything, formatted as new simple volume (GUID for both SSD and 2nd 1 TB HDD) and assigned a drive letter. I've yet to migrate my current installation over to the SSD.
    Today when I got home, my PC would freeze about 4 minutes after I logged in.
    At first, I thought it was a PSU problem. So I removed my new 1TB and left the SSD in place. Problem persists. I then booted the computer in safe mode which worked, and I uninstalled the HDD/SDD utilities I had installed yesterday.
    I try to boot it again, and it still froze 4 minutes in. I finally unplug the SSD and now everything boots normally.
    A slightly unrelated issue, my PC on its first normal reboot black screened restarted when I accidental knocked my chair into it. Atm, I am on the second try, and so far, nothing terrible has happened (mark 60 minutes so far).
    Excluding what happened last, makes me believe the problem is with my MB and interfacing with the SSD. But the latter sudden black screen restart makes me suspect PSU (which the good safe mode reboots seem to discredit).

    Some people have also advised it could be a MBR/GPT conflict, as my boot drive is still a MBR drive.

    But the freezing has so far only happened with the SSD attached. The 2nd 1TB data drive still works and has (fingerscrossed) caused no problems get, despite being a GPT drive.

    If I am missing some default specs post or dump file that needs to be attached as a pre-req for a support post, let me know.
      My System SpecsSystem Spec

  2.    29 Apr 2016 #2

    Hi Byron and welcome to the Forum. It would be great if you can give us a more detailed description of your system so the skilled techs here can guide you to a solution a lot better than me.
    I have a EVO 840 250GB SSD drive on my system and it works fine as a boot drive. Here's what I did when I installed mine....
    Booted up system with ssd installed as a slave then went to disk management and formatted the drive. Then I used the Samsung Data Migration to clone my operating system to the SSD. Then I unplugged all the drives except the SSD and booted into the BIOS and chan ged from IDE to ACHI and set SSD to boot first. All went well and then I shut down to plug in all the other drives and went into BIOS to be sure the ACHI and the SSD was still first boot. I have not had a problem with booting my OS with the EVO SSD.
    I Sure hope your problem is small because those EVO SSD drives work well and are fast.

    cheers
      My System SpecsSystem Spec

  3. Arc's Avatar
    Posts : 1,648
    Microsoft Windows 10 Home
       29 Apr 2016 #3

    byronicasian said: View Post
    I installed everything, formatted as new simple volume (GUID for both SSD and 2nd 1 TB HDD) and assigned a drive letter. I've yet to migrate my current installation over to the SSD.

    Some people have also advised it could be a MBR/GPT conflict, as my boot drive is still a MBR drive.

    But the freezing has so far only happened with the SSD attached. The 2nd 1TB data drive still works and has (fingerscrossed) caused no problems get, despite being a GPT drive.

    Let me know if I am understanding the situation correctly ----
    So the situation is .... The boot drive is one 1TB HDD. The SSD is just connected to the system. Right?

    Still the system is freezing with the SSD attached.

    If the SSD is the system drive, having hibernation files in it etc, then this situation may arise and troubleshooting is there. If it is just connected as a secondary disk, there is no good reason behind this behavior.

    GPT cannot take the boot files in a legacy system. So the system drive should be MBR in that case. But a secondary/data disk can be a GPT disk without any problem. There should not be any problem like MBR/GPT conflict.

    Make it sure that the SSD is having the latest firmware. Samsung Magician will help you to let it know.

    If the situation continues despite of having the latest firmware, I think better you ask Samsung for a replacement.
      My System SpecsSystem Spec


  4. Posts : 6
    Windows 10 Professional
       29 Apr 2016 #4

    Scramjet said: View Post
    Hi Byron and welcome to the Forum. It would be great if you can give us a more detailed description of your system so the skilled techs here can guide you to a solution a lot better than me.
    I have a EVO 840 250GB SSD drive on my system and it works fine as a boot drive. Here's what I did when I installed mine....
    Booted up system with ssd installed as a slave then went to disk management and formatted the drive. Then I used the Samsung Data Migration to clone my operating system to the SSD. Then I unplugged all the drives except the SSD and booted into the BIOS and chan ged from IDE to ACHI and set SSD to boot first. All went well and then I shut down to plug in all the other drives and went into BIOS to be sure the ACHI and the SSD was still first boot. I have not had a problem with booting my OS with the EVO SSD.
    I Sure hope your problem is small because those EVO SSD drives work well and are fast.

    cheers
    OS: W10 Pro
    CPU: i5-3570k
    8 GB DDR 3 RAM
    PSU : EVGA 650 W G2
    MB: ASRock Z77 Extreme 4

    HDD : Hitachi 500 GB (MBR, Boot Drive), Toshiba 1 TB (GPT, 2ndary Data Drive), Samsung Evo 840 (GPT, currently disconnected)

    Arc said: View Post
    Let me know if I am understanding the situation correctly ----
    So the situation is .... The boot drive is one 1TB HDD. The SSD is just connected to the system. Right?

    Still the system is freezing with the SSD attached.

    If the SSD is the system drive, having hibernation files in it etc, then this situation may arise and troubleshooting is there. If it is just connected as a secondary disk, there is no good reason behind this behavior.

    GPT cannot take the boot files in a legacy system. So the system drive should be MBR in that case. But a secondary/data disk can be a GPT disk without any problem. There should not be any problem like MBR/GPT conflict.

    Make it sure that the SSD is having the latest firmware. Samsung Magician will help you to let it know.

    If the situation continues despite of having the latest firmware, I think better you ask Samsung for a replacement.
    The Boot drive is an older 500 GB Hitachi. I have a 2ndary/data drive that is a 1 TB Toshiba. My SSD is not attached to the mobo at all now.

    Can I attach the SSD post startup to run Samsung Magician? If it's attached in any way, it seems to freeze my computer 5 minutes past logon.
      My System SpecsSystem Spec

  5. Arc's Avatar
    Posts : 1,648
    Microsoft Windows 10 Home
       29 Apr 2016 #5

    Make it sure that you are attaching the SSD to a SATA III port.

    Whit the SSD connected, follow this suggestion by @Golden, it might help there.

    Do one more thing with the SSD attached: Let us see your system information file.
      My System SpecsSystem Spec


  6. Posts : 6
    Windows 10 Professional
       29 Apr 2016 #6

    Arc said: View Post
    Make it sure that you are attaching the SSD to a SATA III port.

    Whit the SSD connected, follow this suggestion by @Golden, it might help there.

    Do one more thing with the SSD attached: Let us see your system information file.
    Yes the SSD was attached to the proper port. Not sure how I can check the SSD firmware unless since when I boot it with it attached my PC freezes. Unless you mean doing all those steps in safe mode.

    Also, I read on Windows 10 FAQ that to mix and batch MBR and GPT drives, I have to have the GPT drive as the boot one?

    Or MBR boot plus GPT data still work?
    Last edited by byronicasian; 29 Apr 2016 at 20:39.
      My System SpecsSystem Spec

  7. Arc's Avatar
    Posts : 1,648
    Microsoft Windows 10 Home
       29 Apr 2016 #7

    byronicasian said: View Post
    MBR boot plus GPT data still work?
    MBR boot plus GPT data will work; but I personally would prefer all GPT disks in a UEFI system.
      My System SpecsSystem Spec


  8. Posts : 6
    Windows 10 Professional
       29 Apr 2016 #8

    Is there a reason why it works for me and you, but MS says other wise? The whole MBR boot , GPT data setup. I mean. Also, my apologies, I won't be able to post the SSD log and etc until tomorrow night when I get off work.

    Windows and GPT FAQ - Windows 10 hardware dev
      My System SpecsSystem Spec

  9. Arc's Avatar
    Posts : 1,648
    Microsoft Windows 10 Home
       30 Apr 2016 #9

    From the link you posted:
    Click image for larger version. 

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    It mainly depends on your BIOS mode. If the BIOS is set to Legacy mode, then you must to use a MBR disk as the boot disk. The secondary disks may be anything else .... either MBR or GPT.
    Because Legacy cannot boot from a GPT disk.

    On the other hand, if the BIOS is set to UEFI mode, you can have anything as a boot drive and as a data disk (as long as it is less than 2 TB; which must to be GPT to utilize its full capacity).
    Unfortunately if boot disk is a MBR one in a UEFI system, the windows installation will not use the UEFI features there; it will keep UEFI off.

    The easiest way to use UEFI is to disable CSM in the BIOS setup; generally in the Boot tab of the setup. I have never used an Asrock board; but it should be like this:
    Click image for larger version. 

Name:	ASRock-Z97-UEFI-Mode.jpg 
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      My System SpecsSystem Spec


  10. Posts : 6
    Windows 10 Professional
       30 Apr 2016 #10

    Arc said: View Post
    Make it sure that you are attaching the SSD to a SATA III port.

    Whit the SSD connected, follow this suggestion by @Golden, it might help there.

    Do one more thing with the SSD attached: Let us see your system information file.
    Attached is the sysinfo file.

    1st Attempt to open Samsung Magician ended with PC freezing in safe mode.

    2nd Attempt with me rewriting the SSD Volume into MBR and making new format proved successful.

    Was able to glean the following from the Magician app in safe mode.

    Firmware : EMT01B6Q (per google, outdated)

    AHCI Mode was deactivated

    Unable to detect SATA controller (which is weird since, per Device Manager, I have the latest SATA controllers from ASrock)
    New SSD freezes my computer past login screen (and misc.) Attached Files
      My System SpecsSystem Spec


 
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