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  1.    27 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 5
    Windows 10 x64 ENT

    Windows 10 Start Menu / Cortana Not working being caused by GPO


    Hello everyone, im new here and really need help. I support a school district, the majority of our machines are Win 7 however we are starting to upgrade a few users to Windows 10 so they can get used to it before the mass roll out.

    I am having an issue though, i upgrade the machine to Windows 7 and everything is working all good, then when i put the machine in the correct OU gpupdate etc... when i log back in the start button/menu doesn't work, cortana doesn't work neither does the search functionality. I have researched all over the web and none of the fixes that people are going to suggest work like

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"*}

    that doesn't work.... it has something to do with the current GPO that's in place and i don't know what is causing it. I tested to make sure it is the GPO, i had it working then moved it to the OU with the GPO it stopped working, then in order to get it to work again i had to "Reset this PC" after doing the reset it works again. then i moved to OU again and it stopped working.... could someone please review the GPO (See attached) and let me know if anything you think might be causing this behavior im completely stumped... or can someone let me know where in the registry i may be able to make changes to make it work again.
    Attached Thumbnails Attached Thumbnails GPO1.PNG   GPO2.PNG   GPO3.PNG   GPO4.PNG   GPO5.PNG  

    GPO6.PNG  
      My ComputerSystem Spec
  2.    27 Apr 2016 #2

    Welcome aboard, Djm. If both the Start Button and Cortana have stopped working, it is probably the same cause. Here are a list of "cures" for the problem, none of which will harm your machine:

    Folks, so many people are having trouble with the Start Button not working in Windows 10, that I have assembled all the various cures. None of them will work every time, but there’s a good chance that one of them will.

    1) Go to this web page Has your Windows 10 Start menu stopped working? Here are four ways to fix it - BT to learn how to use PowerShell (a built-in Windows utility that you already have) to fix it. His first two ideas are pretty good. Don’t do his more drastic solutions, though, until you try these other ones.
    2) Uninstall your anti-virus program and re-install it.
    3) Simply use the Windows key (between the Ctrl and Alt keys) instead
    4) Type “Classic Shell” into a search engine and install it. It is a free Start Button that works great.
    5) Use System Restore

    On its official site, Microsoft recommends:

    Method 1:
    1 Open run command. (Windows logo + r)
    2. type regedit and press enter.
    3. click ok when notification window prompt.
    4. Go to HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Explorer>Advance
    5. Create a Dword with name ‘EnableXamlStartMenu’.
    6. Give it value 0
    7. Log off and login again.
    If it still doesn't work try these methods.

    Method 2:
    I would suggest you to try ‘sfc scan’ if you haven’t tried it yet.
    Let’s use the System File Checker (SFC) tool to see if it can find any missing or corrupted system files. If so, it will attempt to repair and/or replace them. Follow these steps:
    1. Press Windows +x
    2. Select command prompt admin.
    3. At the command prompt type “sfc /scannow” (no quotes), and then press ENTER
    Method 3:
    1. Press Windows + x
    2. Select command prompt admin.
    3. Type dism /online /cleanup-image /restorehealth
    4. Reboot PC.
      My ComputerSystem Spec
  3.    27 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 5
    Windows 10 x64 ENT
    Thread Starter

    I tried all those suggestions.. No luck..... i've been at this for a few days now. The machine works perfectly fine until i put it in the OU that has the GPO attached to it then it stops working..... The key is something in that GPO im hoping that by providing the screenshots other sets of eyes might see something im missing.


    Quote Originally Posted by Vince Massi View Post
    Welcome aboard, Djm. If both the Start Button and Cortana have stopped working, it is probably the same cause. Here are a list of "cures" for the problem, none of which will harm your machine:

    Folks, so many people are having trouble with the Start Button not working in Windows 10, that I have assembled all the various cures. None of them will work every time, but there’s a good chance that one of them will.

    1) Go to this web page Has your Windows 10 Start menu stopped working? Here are four ways to fix it - BT to learn how to use PowerShell (a built-in Windows utility that you already have) to fix it. His first two ideas are pretty good. Don’t do his more drastic solutions, though, until you try these other ones.
    2) Uninstall your anti-virus program and re-install it.
    3) Simply use the Windows key (between the Ctrl and Alt keys) instead
    4) Type “Classic Shell” into a search engine and install it. It is a free Start Button that works great.
    5) Use System Restore

    On its official site, Microsoft recommends:

    Method 1:
    1 Open run command. (Windows logo + r)
    2. type regedit and press enter.
    3. click ok when notification window prompt.
    4. Go to HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Explorer>Advance
    5. Create a Dword with name ‘EnableXamlStartMenu’.
    6. Give it value 0
    7. Log off and login again.
    If it still doesn't work try these methods.

    Method 2:
    I would suggest you to try ‘sfc scan’ if you haven’t tried it yet.
    Let’s use the System File Checker (SFC) tool to see if it can find any missing or corrupted system files. If so, it will attempt to repair and/or replace them. Follow these steps:
    1. Press Windows +x
    2. Select command prompt admin.
    3. At the command prompt type “sfc /scannow” (no quotes), and then press ENTER
    Method 3:
    1. Press Windows + x
    2. Select command prompt admin.
    3. Type dism /online /cleanup-image /restorehealth
    4. Reboot PC.
      My ComputerSystem Spec
  4.    27 Apr 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,133
    Win 10 Pro (1703)

    Hi, Win 10 and Cortana etc are relatively sensitive to people changing settings. I can't search your jpgs, so will suggest a few basic things:
    1. Have a look in the Action Centre. Is Location active (tile illuminated)?
    2. In Settings, Privacy, General do you see Some settings are managed....?

    If either of these is true, post back. You would be best advised to resolve them.

    Obvious question.. what happens if you reverse the GPO changes successively?
      My ComputerSystem Spec
  5.    27 Apr 2016 #5
    Join Date : Apr 2016
    Posts : 5
    Windows 10 x64 ENT
    Thread Starter

    Yes location is active.
    I do not see "some settings are managed"

    If i take the machine out of the OU or removed the GPO it does not restore the functionality, i actually need to do a system reset and then it works again but as soon as it goes back into that OU it stops working again... and this GPO is our Default Computer Policy

    Quote Originally Posted by dalchina View Post
    Hi, Win 10 and Cortana etc are relatively sensitive to people changing settings. I can't search your jpgs, so will suggest a few basic things:
    1. Have a look in the Action Centre. Is Location active (tile illuminated)?
    2. In Settings, Privacy, General do you see Some settings are managed....?

    If either of these is true, post back. You would be best advised to resolve them.

    Obvious question.. what happens if you reverse the GPO changes successively?
      My ComputerSystem Spec
  6.    27 Apr 2016 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,133
    Win 10 Pro (1703)

    It would help you can apply some of your GPO policy changes to a working system and identify a subset within which the problem is created. There may even be more than one cause.

    Disk imaging working configuration might help you by allowing you to restore the PC once the problem appears to allow more detailed investigation or a repeat test.
      My ComputerSystem Spec
  7.    27 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 5
    Windows 10 x64 ENT
    Thread Starter

    Our GPO works no problem, this is the first Windows 10 machine we put in that container and the start menu / cortana is the only issue, so with that being said it's something in the policy....,


    Quote Originally Posted by dalchina View Post
    It would help you can apply some of your GPO policy changes to a working system and identify a subset within which the problem is created. There may even be more than one cause.

    Disk imaging working configuration might help you by allowing you to restore the PC once the problem appears to allow more detailed investigation or a repeat test.
      My ComputerSystem Spec
  8.    12 May 2016 #8
    Join Date : May 2016
    Posts : 2
    W10

    did you ever solve this? i'm having the exact same problem.

    pc is fine with W10, then as soon as it's attached to the domain, cortana, start menu and search all fail.

    i've tried sfc and dism methods. and reregistering all the apps using powershell - makes no difference.
      My ComputerSystem Spec
  9.    12 May 2016 #9
    Join Date : Apr 2016
    Posts : 5
    Windows 10 x64 ENT
    Thread Starter

    No i still did not solve it, and im banging my head against the wall, i think i have tried everything i can find on the web. If anyone could assist in getting this cleared up would be most appreciated !!

    Quote Originally Posted by thedoran View Post
    did you ever solve this? i'm having the exact same problem.

    pc is fine with W10, then as soon as it's attached to the domain, cortana, start menu and search all fail.

    i've tried sfc and dism methods. and reregistering all the apps using powershell - makes no difference.
      My ComputerSystem Spec
  10.    12 May 2016 #10
    Join Date : May 2016
    Posts : 2
    W10

    i kind of got round it. i refreshed the pc, so put everything back as was just after upgrade.

    i moved the pc to a OU with no gpo's on it. then attached it to the domain and everything remained working.

    not ideal... but got it working. if you can work using group policy on just users/groups then this may work for you.
      My ComputerSystem Spec

 
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