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  1.    20 Mar 2015 #1
    Join Date : Feb 2015
    Posts : 13
    8.1

    No Display Options for 10041


    I have a locked display on my HP Elite 6930p. My resolution changed after updating , and now my icons and text are too wide. I went to change it, but there are no resolution options. I'm stuck with bad resolution now.
    Should I roll back my display driver? Thanks in advance for any help/advice.
      My ComputerSystem Spec
  2.    21 Mar 2015 #2
    Join Date : Oct 2014
    Posts : 230
    10

    I'd see if you can download an updated driver for the video card in the HP.
    Be careful as some OEM's use special drivers for video (so if you use the AMD/nVidia drivers you may have issues).
    Set restore points and backups and proceed with caution.
      My ComputerSystem Spec
  3.    21 Mar 2015 #3
    Join Date : Feb 2015
    Posts : 13
    8.1
    Thread Starter

    Quote Originally Posted by usasma View Post
    I'd see if you can download an updated driver for the video card in the HP.
    Be careful as some OEM's use special drivers for video (so if you use the AMD/nVidia drivers you may have issues).
    Set restore points and backups and proceed with caution.
    Thanks for the reply. Yes, I tried that, but it won't accept the older driver. It reverts right back to the MS generic driver. I even went ahead and did a clean install with the ISO, with no change. Guess I'll just need to wait for the updated TP repair...
      My ComputerSystem Spec
  4.    21 Mar 2015 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,251
    Windows 10 Pro X64 15063.483

    So Device Manager, Display Adapter shows the Microsoft Generic driver? If so, then you definitely need the latest Video driver for your laptop. What is the complete model number, you don't show it in System Specs.
      My ComputersSystem Spec
  5.    21 Mar 2015 #5
    Join Date : Aug 2014
    Forever West
    Posts : 3,913
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    My Desktop got updated from 9926 to 10041 and it changed my resolution to its maximum of 1920x1080 but because I have 4 computers on a KVM I keep the settings for all 4 at 1440x900, easier on my eyes. All I had to do was make the change. My original install was on a bare drive and am using only what Win10Pro TP installed, an ATI Radeon 2400 Pro.
      My ComputerSystem Spec
  6.    22 Mar 2015 #6
    Join Date : Feb 2015
    Posts : 13
    8.1
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    So Device Manager, Display Adapter shows the Microsoft Generic driver? If so, then you definitely need the latest Video driver for your laptop. What is the complete model number, you don't show it in System Specs.
    Actually, the device manager shows the following:

    Click image for larger version. 

Name:	Capture.PNG 
Views:	199 
Size:	16.9 KB 
ID:	15097

    Everything worked great in 9926. Can't understand what this means. I'm not sure what you mean by complete model number. Where is that found? Even Speccy says it's an HP ELiteBook 6930p - thats all.
      My ComputerSystem Spec
  7.    24 Mar 2015 #7
    Join Date : Oct 2014
    Posts : 230
    10

    According to the screenshot, you'll have to free up resources in order to get it to work.
    Please provide these reports in order to help us make further suggestions (even though you're not experiencing BSOD's): Solved BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  8.    24 Mar 2015 #8
    Join Date : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro

    Quote Originally Posted by usasma View Post
    According to the screenshot, you'll have to free up resources in order to get it to work.
    Please provide these reports in order to help us make further suggestions (even though you're not experiencing BSOD's): Solved BSOD - Posting Instructions - Windows 10 Forums
    How are you John, have not seen you since Lockergnome days.
      My ComputerSystem Spec
  9.    24 Mar 2015 #9
    Join Date : Oct 2014
    Posts : 230
    10

    Hi Gary! I'm doing well!
    I hope you're doing well also! Great to see you!
      My ComputerSystem Spec
  10.    24 Mar 2015 #10
    Join Date : Feb 2015
    Posts : 13
    8.1
    Thread Starter

    Quote Originally Posted by usasma View Post
    According to the screenshot, you'll have to free up resources in order to get it to work.
    Please provide these reports in order to help us make further suggestions (even though you're not experiencing BSOD's): Solved BSOD - Posting Instructions - Windows 10 Forums
    Thank you for your reply:

    I've collected the data and attached the zip file here.

    AUDRASHP-Tue_03_24_2015_180717_18.zip
      My ComputerSystem Spec

 
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