Randomly freezing, unresponsive. explorer.exe app hang?

Ok. Even if the corrupted account was the original (administrator?). Should I still attempt the upgrade? Thanks.

ogrady859 said:

Ok. Even if the corrupted account was the original (administrator?). Should I still attempt the upgrade? Thanks.

Exactly what do you mean by " original " administrator ?
There are 2 types of administrator accounts............
1. Windows 10 own built-in Admin account. It comes with the operating system.
2. Your own user/admin account which you created when you installed Windows 10.

Which one of the above 2 are you referring to ?

If you meant the 2nd one, your own user/admin account you created.......................
Create a new admin account > logon to it.
Use it for a few days. If no issues at all, delete the corrupted admin account.

If that works, then there is no need to do the Repair Install at all.

I also created a new user account and within 2 minutes, the problems started there as well.

ogrady859 said:

I also created a new user account and within 2 minutes, the problems started there as well.

If that is the case, then go ahead and do your Repair Install.

I was referring to the one I had created when I installed Windows 10

ogrady859 said:

I was referring to the one I had created when I installed Windows 10

As I had said, create a new admin account and logon to it.
If the same problems persist in the new admin account, then it's time to do a Repair Install.
Repair Install Windows 10 with an In-place Upgrade

Have you tried the method I posted on post #8 ?

I'll give it a shot. Thanks!

And yes, I just did. I'll try the in place upgrade

I am a bit bewildered.

You said on post #9.........................
I just realized that on a separate profile on this laptop, I don't have this problem.

But now, you said you created a new user account and you continued to have the same problem ?

The 2 statements appear to be contradictory.

Anyway, go ahead and do what you have planned to do.
Good luck.