Randomly freezing, unresponsive. explorer.exe app hang?

Some backround:

ASUS Q552, Windows 10 Home, 12GB RAM, Samsung Evo 1TB SSD (clean install of Windows on hard drive), touchscreen laptop,

My laptop will randomly freeze and become unresponsive. When I use my touchscreen and swipe in from the left side, the screen and task bar will flash and it will begin working again. 30 seconds to a few minutes later, this will repeat. This has slowly been getting worse over the past couple weeks.
I looked in the "Event Viewer" and every time this freezing occurs, there is an entry that reads:

Log Name: Application
Source: Application Hang
Date: 4/20/2016 10:03:48 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-5M83579
Description:
The program explorer.exe version 10.0.10586.104 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1280
Start Time: 01d19b0cbe45a850
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: b145a127-0700-11e6-9860-305a3a8a1136
Faulting package full name:
Faulting package-relative application ID:


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-04-20T14:03:48.303529600Z" />
<EventRecordID>12502</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-5M83579</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.10586.104</Data>
<Data>1280</Data>
<Data>01d19b0cbe45a850</Data>
<Data>0</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>b145a127-0700-11e6-9860-305a3a8a1136</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

I have tried:

sfc/ scannow
increasing and decreasing virtual memory
Using Samsung Magician to optimize performance/reliability
updating Nvidia and Intel drivers
disabling Nvidia and Intel drivers (one at a time)

..and a few other things I can't remember at this moment.
Does anyone have a solution to this? I've read of similar issues but not exactly this one. But this is my work computer (self-employed), so time is if the essence. Thanks!

No I haven't! I'll try that now

It's been stuck on "Checking PC" for over an hour. Is this right?

Started the In place upgrade via USB Installation Media. Ran Setup, clicked "upgrade this PC now", it Prepared, then I selected "Download and Install updates",it said "getting updates", the "checking PC" and has been on that for over an hour

ogrady859 said:

Some backround:

ASUS Q552, Windows 10 Home, 12GB RAM, Samsung Evo 1TB SSD (clean install of Windows on hard drive), touchscreen laptop,

My laptop will randomly freeze and become unresponsive. When I use my touchscreen and swipe in from the left side, the screen and task bar will flash and it will begin working again. 30 seconds to a few minutes later, this will repeat. This has slowly been getting worse over the past couple weeks.
I looked in the "Event Viewer" and every time this freezing occurs, there is an entry that reads:

Log Name: Application
Source: Application Hang
Date: 4/20/2016 10:03:48 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-5M83579
Description:
The program explorer.exe version 10.0.10586.104 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1280
Start Time: 01d19b0cbe45a850
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: b145a127-0700-11e6-9860-305a3a8a1136
Faulting package full name:
Faulting package-relative application ID:


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-04-20T14:03:48.303529600Z" />
<EventRecordID>12502</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-5M83579</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>10.0.10586.104</Data>
<Data>1280</Data>
<Data>01d19b0cbe45a850</Data>
<Data>0</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>b145a127-0700-11e6-9860-305a3a8a1136</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

I have tried:

sfc/ scannow
increasing and decreasing virtual memory
Using Samsung Magician to optimize performance/reliability
updating Nvidia and Intel drivers
disabling Nvidia and Intel drivers (one at a time)

..and a few other things I can't remember at this moment.
Does anyone have a solution to this? I've read of similar issues but not exactly this one. But this is my work computer (self-employed), so time is if the essence. Thanks!

Create another user account with exactly the same privileges as this one.
Logon to it and see if you encounter the same issues.

...............The program explorer.exe version 10.0.10586.104 stopped interacting with Windows and was closed....................

Have a look at this tutorial
How to Restart explorer.exe Process in Windows 10
https://www.tenforums.com/tutorials/5...dows-10-a.html

Thanks for the suggestion. I just realized that on a separate profile on this laptop, I don't have this problem. How does this change things?

ogrady859 said:

Thanks for the suggestion. I just realized that on a separate profile on this laptop, I don't have this problem. How does this change things?

That indicates the original user account ( profile as you prefer to call it ) is corrupted.
Use the new account for a while. If no issues at all, then come back to the corrupted account > backup files you want to keep > then delete the account.