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  1.    20 Apr 2016 #31
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    ogrady859,

    If after a few days and no problem appears, please come back to this thread and mark it as Solved.
    Thank you.
      My ComputerSystem Spec
  2.    20 Apr 2016 #32
    Join Date : Apr 2016
    Posts : 17
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by davidhk View Post
    ogrady859,

    If after a few days and no problem appears, please come back to this thread and mark it as Solved.
    Thank you.
    Should I delete the problem user accounts if the problem doesn't come up again? And if so, what's the best way to move files and apps to the newer user?
      My ComputerSystem Spec
  3.    20 Apr 2016 #33
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Quote Originally Posted by ogrady859 View Post
    Should I delete the problem user accounts if the problem doesn't come up again? And if so, what's the best way to move files and apps to the newer user?
    Yes. Delete the corrupt user account. It is no good to you anymore.

    As to moving files and apps, I do not have a complete or better method.
    Some one in this forum gave a very good method. Unfortunately I cannot find that answer.

    What I would do is to copy the files from the corrupt account to an USB or an external hard drive. Then copy them back to the new account.
    I have no answer to the apps. I would reinstall them.
      My ComputerSystem Spec
  4.    20 Apr 2016 #34
    Join Date : Apr 2016
    Posts : 17
    Windows 10 Home
    Thread Starter

    Ok. Thanks for the help!!
      My ComputerSystem Spec
  5.    20 Apr 2016 #35
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Quote Originally Posted by ogrady859 View Post
    Ok. Thanks for the help!!
    You are welcome.
      My ComputerSystem Spec
  6.    21 Apr 2016 #36
    Join Date : Apr 2016
    Posts : 17
    Windows 10 Home
    Thread Starter

    The new user account is now having the problem, but more frequent. The event viewer now says:

    The shell stopped unexpectedly and explorer.exe was restarted.

    It's almost immediately after it recovers the problem starts up again.
      My ComputerSystem Spec
  7.    23 Apr 2016 #37
    Join Date : Feb 2016
    Posts : 3
    Windows 10

    Any way to find what's wrong with the user account?
    Delete the corrupt user account means lose all lots of special settings and more.
    Isn't it?
    It's almost like installing the OS from scratch.
    Any tools to find what went wrong with the current profile?
      My ComputerSystem Spec

 
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