Windows 10: Only one folder crashes when right-clicked Solved

  1.    19 Apr 2016 #1

    Only one folder crashes when right-clicked

    I am having a heck of a time trying to solve an unusual problem.

    The folder in question is the Downloads folder in "This PC". This folder is not the downloads folder I wish to use and so I have another folder set up, which works fine in Quick Access. So I want to change the shortcut in "This PC" to that folder.
    I right-click on the Downloads folder in "This PC" and Explorer locks up and has to be restarted by clicking the red X icon. This only seems to occur when I right click on that folder. The crash doesn't happen anywhere else in Explorer.
    I can access this folder by double-clicking, but I can't right click on it. I can't right click on files in the contents either without the crash occurring.

    What I've done so far:
    1. SFC /scannow --- no problems detected
    2. Changed download location in Edge. ---- didn't do anything
    3. ShellExView. Disabled all non-Microsoft context menus. ----didn't do anything
    4. What is Hang---- it found a glitch

    Hang report for C:\WINDOWS\explorer.exe
    Generated by using WhatIsHang on 4/19/2016 8:58:42 PM
    Web site:

    * The program probably hangs because there is an infinite loop, very long loop, or recursive calls.

    Strings found in the stack:
    C:\Users\Steve Alex Admin
    IME Pad
    Some display settin
    There was a bunch of code below this. I can post it if you think it is helpful. I am out of ideas.
      My ComputerSystem Spec

  2.    19 Apr 2016 #2

    Hi, in Shellexview, did you also note under Options, 32 bit options? This exposes another set of extensions.

    Have you also checked the rt click in:
    a. Safe Mode
    b. After a clean boot?
      My ComputerSystem Spec

  3.    21 Apr 2016 #3

    A) I set ShellEXView to 32bit and disabling the 2 options didn't result in any changes.
    Going to try your suggestion letter B) later.
      My ComputerSystem Spec

  4. Posts : 12,417
    Windows 10 (Pro and Insider Pro)
       21 Apr 2016 #4

    Does explorer crash, if you right click in tree view, too?
    Attached Thumbnails Attached Thumbnails 2016_04_21_12_51_071.png  
      My ComputerSystem Spec

  5.    21 Apr 2016 #5

    Yes, in the tree view- that is where I frequently try to click it.

    Booted in Diagnostic mode via MSCONFIG. Was able to right click the folder in Tree View. No crash, was able to access properties but it only gave me the general properties tab- no other options were available. So I wasn't able to change any settings there.
    I believe that I need to find a way to change the system download folder.
      My ComputerSystem Spec

  6. Posts : 12,417
    Windows 10 (Pro and Insider Pro)
       22 Apr 2016 #6

    Try option 2 or others in tutorial to reset user folder location by Brink.

    When you reset your download location you can try to move it. If you check tutorials, there is one to move folder around etc.

    Edit: there is another tutorial by Kari: How to move user folders around. More sophisticated.

    Neither of them directly solve your problem, but it may be solved in the way.
      My ComputerSystem Spec

  7. Posts : 1,927
    Windows 10 x86 14383 Insider Pro and Core 10240
       22 Apr 2016 #7

    The folder is possibly crosslinked, and refers to itself in a recursive manner.

    * The program probably hangs because there is an infinite loop, very long loop, or recursive calls.

    Drive Error Checking in Windows 10 - Windows 10 Forums

    to check your drive for errors

    You will probably need to run Chkdsk C: /f from an admin command prompt, and perhaps check the drive L: as well
      My ComputersSystem Spec

  •    24 Apr 2016 #8

    Thanks for everyone's help! AndreTen- downloading and running the BAT file got the folder unstuck, which then allowed me to move it to the folder I wanted designated for the downloads. Tried right clicking 3 times and the error is gone!
      My ComputerSystem Spec

  • Posts : 12,417
    Windows 10 (Pro and Insider Pro)
       24 Apr 2016 #9

    That's great. Good job!

    Just to confirm (for possible future reference), you downloaded .bat file from Brink's tutorial and that solved the problem?
      My ComputerSystem Spec

  •    29 Apr 2016 #10

    AndreTen said: View Post
    That's great. Good job!

    Just to confirm (for possible future reference), you downloaded .bat file from Brink's tutorial and that solved the problem?
    Yes, that's correct. I used the specific bat file for downloads. There are many in the Brink's tutorial site. I used it 2 weeks before but it didn't work- presumably, I downloaded the wrong bat file? Either way it works now.
      My ComputerSystem Spec


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