1. Joined : Apr 2016
    Posts : 2
    windows 10
       18 Apr 2016 #1

    Computer crashed during recovery mode install of Windows 10


    Hi

    Recently my laptop starting having problems with a driver, and kept on BSOD'ing saying the error was "THREAD_STUCK_IN_DEVICE-DRIVER". The problem eventually got so bad that my laptop would freeze almost every time i went to turn it on. So i decided the best option would be to troubleshoot, by resetting the laptop and removing apps and settings, but keeping all my personal files.

    During the reinstall of windows, my laptop froze and i was forced to shut it down. Now every time i turn on my laptop it goes straight to the screen "preparing automatic repair" and then to "diagnosing your PC" and then to the automatic repaid screen.

    If i try to "reset this PC" again, it comes up with an error and says no changes have been made. Im apprehensive of doing anything like a hard reset. I have a number of files on my computer that havent been backed up due to circumstance, that i really do not want to lose.

    Is there anyway i can take the files off of my computer while in this state, or anyway to install windows 10 again while retaining all personal files on the computer. Any help here would be much appreciated, cheers
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       18 Apr 2016 #2

    tristan said: View Post
    Hi

    Recently my laptop starting having problems with a driver, and kept on BSOD'ing saying the error was "THREAD_STUCK_IN_DEVICE-DRIVER". The problem eventually got so bad that my laptop would freeze almost every time i went to turn it on. So i decided the best option would be to troubleshoot, by resetting the laptop and removing apps and settings, but keeping all my personal files.

    During the reinstall of windows, my laptop froze and i was forced to shut it down. Now every time i turn on my laptop it goes straight to the screen "preparing automatic repair" and then to "diagnosing your PC" and then to the automatic repaid screen.

    If i try to "reset this PC" again, it comes up with an error and says no changes have been made. Im apprehensive of doing anything like a hard reset. I have a number of files on my computer that havent been backed up due to circumstance, that i really do not want to lose.

    Is there anyway i can take the files off of my computer while in this state, or anyway to install windows 10 again while retaining all personal files on the computer. Any help here would be much appreciated, cheers
    Hi tristan and welcome to Tenforums.

    Do you have access to another computer? If so, you could download Kyhi's Recovery Tool W10PESE, boot to it, and copy your data to a stick drive.

    Once your data is retrieved, you could do a clean install, using the ISO from MSTechBench.
    Windows 10 - Clean Install - Windows 10 Forums

    Alternatively, if the system came with W10 pre-installed, there may be an OEM recovery partition which can be used to return the system to factory condition. Read more here:
    FAQ :: How do I reset my computer back to factory default state (System Recovery)? :: Support :: Toshiba :: Computers, Laptops/Notebooks, Tablets, Televisions, DVD and Blu-Ray Players, Camcorders, Storage, Accessories, and more


    Hope this helps!
      My System SpecsSystem Spec


  3. Joined : Apr 2016
    Posts : 2
    windows 10
       19 Apr 2016 #3

    With the data recovery program, Could you please explain to me whether i can still use this program despite the fact my computer reboots to recovery mode? And if so how i would use this program
      My System SpecsSystem Spec


  4. Joined : Apr 2015
    Posts : 9,142
    W10Prox64
       19 Apr 2016 #4

    tristan said: View Post
    With the data recovery program, Could you please explain to me whether i can still use this program despite the fact my computer reboots to recovery mode? And if so how i would use this program
    When you use Kyhi's recovery media, you boot to it, and he has it set up like a regular Windows desktop. From there, you can open File Explorer and find your personal files to copy over to a stick drive or some other external hard drive, for safe keeping. So, it's not a data recovery program, it's a way to get your files and data off the hard drive.
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Computer crashed and wont restart
My Lenovo PC suddenly shut down today and when I restarted it I got a BSOD with a 'bad pool header' message. I did eventually restart but soon shut down again with a 'k mode exception not handled' message. Now when I restart I get a blue page...
BSOD Crashes and Debugging
IE crashed after enhanced security mode
When I moved to WIndows 10 both Edge and IE works fine. But recently, Edge started to falling apart. It crashes with a message and the display is too short that I don't even have enough time reading it before Edge close itself. Since I still have IE...
Browsers and Email
Solved Upgraded Windows 8.1 to 10 .But it always goes into recovery mode
Hi I upgraded from Win8.1 to Win10 on my Lenovo Laptop and every thing was fine .Then i went and installed the Nvidia driver for my graphics card and restarted . On doing the restart i was getting a blank black screen. So then i went into safe...
General Support
Computer crashed completely
I have an Asus PC from 2013 in which I was running Windows 7. When I updated my computer to Windows 10, everything seemed fine until the update was completed. Now my PC does not WORK! I can turn it on, but the mouse won't show/work, it's like it...
BSOD Crashes and Debugging
Computer Crashed 4 Times...Driver was the Cause
I have included the BSOD's in my thread. If someone could look at them, that would be appreciated. It has to do with drivers. I am betting its my Graphics Drivers. 26460
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:09.
Find Us
Twitter Facebook Google+



Windows 10 Forums