Broken windows phone contacts

Gnottino90 · 16 Apr 2016

My mum's Windows phone fell on the floor yesterday and the screen broke. Basically I can see it but the touch screen doesn't work at all!
I can connect the phone to my laptop and the phone companion app works fine, but I have no idea of how to rescue her phone contacts! She didn't link them to Outlook I think, because if I go online I just see few of them..
Is there any way to rescue the contacts from the phone directly?

Thanks!

Kari · 16 Apr 2016

Download Project My Screen app for Windows 10: Download Project My Screen App for Windows Phone from Official Microsoft Download Center

Install the app, reboot your PC. Connect the phone to PC with an USB cable, you can now use it normally on your PC screen with mouse:

Broken windows phone contacts-2016_04_16_18_04_041.png

You can now backup the phone, add / remove MS accounts and so on:

Broken windows phone contacts-2016_04_16_18_07_251.png

Notice that the app opens full screen when launched first time, showing no pointer. Press ESC to exit full screen modus, the pointer becomes usable and you can manually resize the app as you want to.

Kari

Gnottino90 · 17 Apr 2016

I installed it but when I start the app on my laptop, I just get a a phone with a completely black screen and I can't do anything.
I've read the instructions and it says that I have to tap "yes" somewhere on my phone to make it work, but obviously I can't do that since the touch screen doesn't work..

Kari · 17 Apr 2016

I am very sorry! I was clearly not thinking this step, forgetting it completely.