Windows 10: Windows 10 Stuttering / Freeze

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  1.    15 Apr 2016 #1

    Windows 10 Stuttering / Freeze


    Hi to everyone, first of all, sorry for my bad english, it's not my native language.

    Windows 10... where to begin? Since now it disappointed me a lot, hope you can change my mind solving my problem.

    Long story short:
    I kept my windows 8.1 since a week ago, when I decided to upgrade to Windows 10 due to the imporvementes and it's diffusion.
    The upgrade screwed up different things:
    The first problem I had was that I couldn't open any windows application, the error message was " Can't open the app with the default amministrator user " something like that.
    The second problem was that the system stutter / freeze: every 10 / 20 seconds everything on screen, audio and video stutter for 0.1/0.5 seconds and wathing video, listening to music or playing videogames was impossible.
    I went back to win 8.1 and everything was fine.

    For solve the problem i decided to bought a new SSD and install a new clean version of Win 10 pro 64bit on it with an USB.
    So I've done a clean install and once logged into my new windows 10 I noticed that the "App not opening problem" was fixed, but not the stuttering.
    I've tried lot of fixes found online on various forums, only 1 thing seems to work, I've changed a parameter in the power save advanced settings, the problem seems to be gone, but after few days it riappeared.

    Problem/Issue:
    Call it as you wish, stuttering, freeze or something else: once every 5 to 20 seconds everything on-screen freezes for some tenths of a second. Browsing internet or using worksheets I can't notice it, but as soon as I listen to audio i can notice it.
    Watching a video or playing is where I notice it the most; for some tenths of a second every 10 seconds audio and video freeze and enjoy my computer is impossible.

    Components:
    Monitor: ASUS Rog Swift PG279Q
    CPU: Intel core I7-2600K @ 4.5GHz Water cooled with Corsair H100i GTX
    GPU: Gigabyte GTX 980Ti
    MOBA: AsRock Z77 Extreme4
    RAM: Corsair Vengeance Blue Low Profile 1600MHz 8GB (2x4GB)
    Audio Card: Asus Xonar DX XD
    Power Supply: Corsair AX860 watt
    SSD with windows 10: SanDisk Ultra II 960GB
    SSD: OCZ Vertex 4 128GB
    HDD: 2 x Western Digital Caviar Green 2TB + 2TB external hard drive
    Case: Big Tower Aerocool XPredator White

    Peripherals
    Keyboard: Corsair K70 RGB
    Mice: Cyborg R.A.T. 7
    Headset: Turtle Beach x41 7.1
    Mic: Samson Go Mic
    Router: AVM FRITZ! Box 3490

    What I've Tried since now:
    Updated audio and video cards driver, installed all windows updates, disabled the sending data to microsoft, changed audio output codec and frequency, disabled audio card, update realtek drivers, changed audio output, disabled g-sync, changed timer resolution in windows 10, stopped all backgrounds softwares but nothing helped.

    I work 8 hours at day 5 day a week, stay out of home 11 hours at day (not the weekend), and coming home and can't play because of my Operating System frustates me a lot that's why I'm asking your help and I'm offering 10€ for the one that definitively solve my problem.

    Thank you in advice.
      My ComputerSystem Spec

  2.    15 Apr 2016 #2

    Hello, there are several threads on the forum on
    stuttering, pops, crackles.....
    so you're not alone. Certainly not what you'd expect with such hardware.

    Attached is what I have collated from a number of these.

    Unfortunately it seems this problem may appear on a few systems upgraded to Win 10 where formerly it was not present. While there are a few fixes some have found, none applies to all and it can be difficult to resolve. Hope you find something of use and feel free to search the forum for further threads.

    If you use LatencyMon (see attachment), you will need to make the best use of its report you can.. I've not noted anyone here claiming special expertise.

    You may wish to try disabling specific drivers once you've used that to try to point you in the right direction.

    Stuttering- pops crackles.doc
      My ComputerSystem Spec


  3. Posts : 2,418
    64bit Win 10 Pro ver 1703 Build 15063.413
       15 Apr 2016 #3

    Hello and welcome to the TenForums!

    I don't think you are going to need the incentive of €10 to get help here!!

    Thanks for explaining your problem and for a full description of your system. My guess is that your initial attempt at the upgrade resulting in you logging in with the built in administrator account. This is not recommended because it allows full control of the system and because of this it does not allow you to run the apps. It is best to use a local or Microsoft account with Admin privileges. My guess is that is what you now have with your clean installation.

    The stuttering is probably caused by a driver hogging resources on your system. The best process to follow to find out what is causing it is to perform a clean boot and gradually reintroduce the various devices and processes running on your system until you find the culprit.

    Here is a tutorial that might help:

    https://www.tenforums.com/tutorials/4...conflicts.html
      My ComputersSystem Spec

  4.    15 Apr 2016 #4

    @philc43 - Marco Moro has done a clean install. Assuming there's nothing much been installed since, would a clean boot help? It won't reduce the drivers running.
      My ComputerSystem Spec

  5.    15 Apr 2016 #5

    dalchina said: View Post
    Hello, there are several threads on the forum on
    stuttering, pops, crackles.....
    so you're not alone. Certainly not what you'd expect with such hardware.

    Attached is what I have collated from a number of these.

    Unfortunately it seems this problem may appear on a few systems upgraded to Win 10 where formerly it was not present. While there are a few fixes some have found, none applies to all and it can be difficult to resolve. Hope you find something of use and feel free to search the forum for further threads.

    If you use LatencyMon (see attachment), you will need to make the best use of its report you can.. I've not noted anyone here claiming special expertise.

    You may wish to try disabling specific drivers once you've used that to try to point you in the right direction.

    Stuttering- pops crackles.doc
    First of all thank you for your reply, and thank you for the Word Document. I've alredy tried some of the possible fixes that was mentioned but nothing worked, I'm gonna try later the other ones.
    Same thing goes for the software, tonight i'm gonna try to understand how it works.
      My ComputerSystem Spec


  6. Posts : 2,418
    64bit Win 10 Pro ver 1703 Build 15063.413
       15 Apr 2016 #6

    dalchina said: View Post
    @philc43 - Marco Moro has done a clean install. Assuming there's nothing much been installed since, would a clean boot help? It won't reduce the drivers running.
    Hi dalchina, yes I do think a clean boot is a good diagnostic tool because it allows you to eliminate processes that start because of the various peripheral devices and maybe software control programs that have been installed for audio or graphics cards. The clean boot uses a minimal set of drivers and removes a lot of the startup programs so it is a great troubleshooting tool.
      My ComputersSystem Spec

  7.    15 Apr 2016 #7

    philc43 said: View Post
    Hello and welcome to the TenForums!

    I don't think you are going to need the incentive of €10 to get help here!!

    Thanks for explaining your problem and for a full description of your system. My guess is that your initial attempt at the upgrade resulting in you logging in with the built in administrator account. This is not recommended because it allows full control of the system and because of this it does not allow you to run the apps. It is best to use a local or Microsoft account with Admin privileges. My guess is that is what you now have with your clean installation.

    The stuttering is probably caused by a driver hogging resources on your system. The best process to follow to find out what is causing it is to perform a clean boot and gradually reintroduce the various devices and processes running on your system until you find the culprit.

    Here is a tutorial that might help:

    https://www.tenforums.com/tutorials/4...conflicts.html
    Thank you for your reply.
    Yes, with a clean install and a local account the problem fixed itself.
    I'm gonna try also your fix of a clean boot, hope it sets me in the right direction. I'm gonna try it in a few hours.
      My ComputerSystem Spec

  8.    15 Apr 2016 #8

    I edited this post because I double posted it, sorry
    Last edited by Marco Moro; 15 Apr 2016 at 10:02. Reason: Double post
      My ComputerSystem Spec

  9.    15 Apr 2016 #9

    So, i've tried the latency moon program and this happend, i was watching a youtube video while the program was running, do I need to keep the pc in idle without doing nothing? Or I found the problem?

    Click image for larger version. 

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      My ComputerSystem Spec

  10.    15 Apr 2016 #10

    Hi, you've begun the journey. Please look at the Drivers and Statistics tabs for clues.
    Please study the attachment in my post #2 which does list some 'fixes' but these are not general fixes - it depends what your underlying cause is. Feel free to try them as appropriate.

    You then need to undertake a process of elimination - e.g. by disabling drivers selectively to try to identify causes.

    Note that if you search (the internet) for
    Asus Xonar stutter
    you get a lot of results...
      My ComputerSystem Spec


 
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