Unable to click Start and Cortana search buttons

  1. Posts : 2
    Windows 10

    Unable to click Start and Cortana search buttons


    I was hoping I can get some advise here. Previously I posted it on Technet but no one answer.

    I have just upgraded 50 and more of my users to Windows 10 build 10586, and I realize that some of their search and Windows button are not responding when click.
    Steps done:

    1. I have restarted the machine and try to click in safe mode. Safe mode is okay but normal user account doesn't work.
    2. I have tried sfc / scannow, but the issue still exists after reboot. There was no integrity violation.
    3. I have uncheck "Problems report and solutions control panel", and "windows error reporting service", but it still does not solve this issue. Previously this unchecking solve the flickering problem.
    4. I have also tried to paste the following command in the Administrator: Windows PowerShell window and press Enter key:Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}. It also didn't work.

    Source: http://answers.microsoft.com/en-us/i...4-08650dce7b21

    I read on several forums that they advise to create another user account to solve this. I think it's a silly approach and I don't wish to recreate another user account just to solve this issue. Creating a new user account for the user means I have to shift all his/her files to a new account.

    This is urgent as currently, already i have now 3 users who are experiencing the problem - their basic Windows Start and Cortana are unable to work. My IT department has been promoting and educating our users to apply usage in. It will look very bad on us if they can't use this.

    Please advise.

    Thank you.
      My Computer

  2. dalchina's Avatar
    Posts : 30,412
    Win 10 Pro (1903)

    Hi, you mentioned build 10286- perhaps you mean 10586? - from November (10586 release) the Powershell command typically
    used for that broke apps where previously it repaired them. It now seems this is working again, though I've seen no statement to that effect. Are the systems you've tried to repair with that fully up to date?

    If those attempts haven't worked (and recently the Powershell command has been proving effective for people here after a period from 10586 when it broke apps) then the remaining approach is an in-place upgrade repair install.

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed.

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)

    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.

    Before you perform this major repair procedure, do create a disk image.

    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect or Aomei Backupper (free) + their boot disk/device + large enough external storage medium.
      My Computers

  3. Posts : 2
    Windows 10
    Thread Starter

    Thanks Dalchina! I'm amaze by the speed of your response. IF you are a MVP, i totally salute you for this.

    The systems updates varies but I doubt it is fully update. However, I do tried before to update fully but it seems of no used. The problem still remains.

    I will try the steps you lay out and reply u later with the results.
      My Computer

  4. dalchina's Avatar
    Posts : 30,412
    Win 10 Pro (1903)

    Thanks- just a long time user who likes being prepared.. Win 10 is a learning curve. Much of the text above is just ready to cut 'n paste, points learnt from experience, sometimes read elsewhere.

    Discourage users from fiddling with settings, esp. Privacy. Ideally you will have a system in place which reverts changes to a standard build image. Win 10 can be more easily broken than its predecessors and the mix of Control Panel and Settings can be disconcerting.

    *** note that upgrading to 10586 initially reverted all associations to MS default. I believe MS was to correct that in a later update, so I don't know how that appears to users upgrading now.

    Some people lost their desktop content during the upgrade.
      My Computers


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