1.    12 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 2
    Windows 10

    Sleep Issue with New Windows 10 Machine


    Hello,

    Recently, my brother got a new Windows 10 laptop. It's having the same problem that a lot of other W 10 machines seem to be having when he tries to put it into sleep mode. Namely, it will go into sleep mode, but the fan blows crazily, and when he presses a key or moves the mouse to try and wake it up, the lights will come on, but the screen will stay dark. The whole computer then locks up, and he has to do a hard reset in order to use it again.

    From what I've seen, it seems like the Intel management engine could be the cause of the problem, since the drivers on the computer for the management engine are somewhere in the 11's. I've tried to install version 9 of the management engine drivers, which seems like a good fix, but I get a pop up saying that the computer is not compatible for version 9 drivers. I suspect this might be due to the fact that it shipped from the factory with version 11.

    Any thoughts?
      My ComputerSystem Spec
  2.    13 Apr 2016 #2
    Join Date : Jul 2015
    PA, USA
    Posts : 476
    Windows 10 Pro (Mix of Builds) / Linux Mint

    What brand / model laptop?
      My ComputerSystem Spec
  3.    13 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 2
    Windows 10
    Thread Starter

    Whoops, yeah, that would be helpful.

    It's an HP Envy with a core i7 processor and a Nvidia GTX graphics card.
      My ComputerSystem Spec
  4.    13 Apr 2016 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Quote Originally Posted by s9mccarthy View Post
    Whoops, yeah, that would be helpful.

    It's an HP Envy with a core i7 processor and a Nvidia GTX graphics card.
    See if anyone else has the same problem
    On the HP Support Forum
    Home - HP Support Forum
      My ComputerSystem Spec
  5.    13 Apr 2016 #5
    Join Date : Jul 2015
    PA, USA
    Posts : 476
    Windows 10 Pro (Mix of Builds) / Linux Mint
      My ComputerSystem Spec

 


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