Windows 10: Sleep Issue with New Windows 10 Machine

  1.    12 Apr 2016 #1

    Sleep Issue with New Windows 10 Machine


    Hello,

    Recently, my brother got a new Windows 10 laptop. It's having the same problem that a lot of other W 10 machines seem to be having when he tries to put it into sleep mode. Namely, it will go into sleep mode, but the fan blows crazily, and when he presses a key or moves the mouse to try and wake it up, the lights will come on, but the screen will stay dark. The whole computer then locks up, and he has to do a hard reset in order to use it again.

    From what I've seen, it seems like the Intel management engine could be the cause of the problem, since the drivers on the computer for the management engine are somewhere in the 11's. I've tried to install version 9 of the management engine drivers, which seems like a good fix, but I get a pop up saying that the computer is not compatible for version 9 drivers. I suspect this might be due to the fact that it shipped from the factory with version 11.

    Any thoughts?
      My ComputerSystem Spec

  2. RWOne's Avatar
    Posts : 486
    Windows 10 Pro (Mix of Builds) / Linux Mint
       13 Apr 2016 #2

    What brand / model laptop?
      My ComputerSystem Spec

  3.    13 Apr 2016 #3

    Whoops, yeah, that would be helpful.

    It's an HP Envy with a core i7 processor and a Nvidia GTX graphics card.
      My ComputerSystem Spec

  4. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       13 Apr 2016 #4

    s9mccarthy said: View Post
    Whoops, yeah, that would be helpful.

    It's an HP Envy with a core i7 processor and a Nvidia GTX graphics card.
    See if anyone else has the same problem
    On the HP Support Forum
    Home - HP Support Forum
      My ComputerSystem Spec

  5.   My ComputerSystem Spec


 

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