Right Click Crash Brand New Laptop

TD888 · 12 Apr 2016

Hello everyone, sorry if this is in the wrong place. I've had my Asus X555U laptop less than a month and it's already develpoped these issues. The Right click crash when I click on anything to do with Windows Explorer, it also likes to take 20 minutes to open a folder here and there, usually downloads. I've used ShellExView and disabled all Context Menu shells but there was no change.

In addition to this I've had the "Windows Failed To Connect To a Windows Service" message, which I manually fixed, only to have it pop up again, I'm not sure it's related but thought it worth a mention too.

One last issue it's had, it doesn't seem to like any internet browser, Google Chrome was my usual, but it used to crash and take 30 minutes to open, so I switched to Firefox, which works, unless I try to download something in which case it crashes too. Edge doesn't crash, but wont download anything either, it took me nearly an hour to work around it to get ShellExView...

As you can imagine, brand new laptop it's really frustrating so any help or advice would be appreciated.

It's running Windows 10 with an i7-6500U processor and 12GB ram, 2TB hard drive and I'm about all out of ideas.

Thanks,

TD888

RWOne · 12 Apr 2016

In ShellExView:

This program does not require installation, just right click and run as Administrator
From the menu, click on Options then click on Filter by Extension Type and select Context Menu
On the list, you'll see some of the entries with pink background, those are installed by the third party software
Hold down CTRL Key and select all of them then click on the red button on top left corner to disable.
Click on the Options again and select Restart Explorer
Now try to right click on desktop to see if it fix your problem. If it does then start to enable one by one and repeat step 5 until the problem occurs again, that's the offending extension.

For the service issue, try resetting the winsock:

netsh winsock reset

This works for that issue in 8 on occasion, not sure if same for 10, but worth a shot.