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  1.    11 Apr 2016 #1
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Home

    PC Crashes to Reboot


    Lately, every so often my PC has been crashing and then rebooting itself, I am at a loss on where the issue may be and where the best place to start troubleshooting is, I have also been having a few other problems, FPS drops, Nvidia driver crashes. Im not sure if GPU issues may be causing these crash/reboots.

    Any help on where I should start looking to troubleshoot would be very helpful, and if any additional information is needed please let me know and I will post the information.
      My ComputerSystem Spec
  2.    14 Apr 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 9,913
    Win 10 Pro (1703)

    Hi, have a look at your reliability history
    (Just type 'reliabl' in Cortana's search bar .. should find it)
    Explore the x's and note the information - look for any patterns.

    Have you checked your PC is Win 10 compatible?
    Was it running Win 10 ok, and suddenly started crashing?
    Some say PSU problems can result in such symptoms.

    Then there's the Event Viewer
    (Just type 'Event ' in Cortana's search bar .. should find it)

    Is it hardware or software?
    Do a RAM check.
    Check your disk SMART parameters (e.g. Crystaldiskinfo)
    Remove any extraneous hardware

    Try Whocrashed (freeware) to get a simple first view of driver crashes.
      My ComputerSystem Spec
  3.    15 Apr 2016 #3
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Home
    Thread Starter

    I will try/test what you have suggested and report back with any news.
      My ComputerSystem Spec
  4.    17 Apr 2016 #4
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, have a look at your reliability history
    (Just type 'reliabl' in Cortana's search bar .. should find it)
    Explore the x's and note the information - look for any patterns.

    Have you checked your PC is Win 10 compatible?
    Was it running Win 10 ok, and suddenly started crashing?
    Some say PSU problems can result in such symptoms.

    Then there's the Event Viewer
    (Just type 'Event ' in Cortana's search bar .. should find it)

    Is it hardware or software?
    Do a RAM check.
    Check your disk SMART parameters (e.g. Crystaldiskinfo)
    Remove any extraneous hardware

    Try Whocrashed (freeware) to get a simple first view of driver crashes.
    After checking my reliability history, the main error I seem to be getting is:

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎12/‎04/‎2016 3:44 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffe000d88a34c0
    Parameter 2: fffff8002fc7014c
    Parameter 3: 0
    Parameter 4: 1f3c
    OS version: 10_0_10586
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 3081

    Extra information about the problem

    Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys



    I also noticed one instance of this error:

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎16/‎04/‎2016 4:06 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffe001a6c394c0
    Parameter 2: fffff80052d8014c
    Parameter 3: 0
    Parameter 4: 350
    OS version: 10_0_10586
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 3081

    Files that help describe the problem (some files may no longer be available)
    WD-20160416-1606.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Extra information about the problem
    Bucket ID:
    BAD_DUMPFILE
      My ComputerSystem Spec
  5.    17 Apr 2016 #5
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    Your GPU is the problem, try to run DDU to uninstall the drivers and reinstall or update the drivers from Nvidia. Try a few different drivers if reinstalling/updating doesn't help. If no overclocking is present and the PSU is also fine (possible power issues may cause various of problems) then you're looking at either a faulty slot or GPU, you can test this by seating the GPU into different slots.
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys
      My ComputersSystem Spec
  6.    17 Apr 2016 #6
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Home
    Thread Starter

    Unfortunately I have already tried using DDU and installing the latest as well as some previous of the Nvidia drivers and the problem still persists.

    No overclocking is present, I have actually suspected my PSU, is there a good way to test for a failing PSU?

    Thanks,
      My ComputerSystem Spec
  7.    17 Apr 2016 #7
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro
      My ComputersSystem Spec
  8.    17 Apr 2016 #8
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Home
    Thread Starter

    Thanks for the reply, I will test tomorrow and reply with any new information.
      My ComputerSystem Spec
  9.    18 Apr 2016 #9
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Home
    Thread Starter

    Unfortunately I was unable to test my PSU as of yet, but I have received some more crashes that seem to be related to my GPU but are different from the previous crashes.

    This one being a BSOD (even tho I never got a BSOD, my computer just seemed to freeze) according to Reliability Monitor

    Problem signature
    Problem Event Name: BlueScreen
    Code: 133
    Parameter 1: 0
    Parameter 2: 501
    Parameter 3: 500
    Parameter 4: 0
    OS version: 10_0_10586
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.10586.2.0.0.768.101
    Locale ID: 3081


    Extra information about the problem
    Bucket ID: 0x133_DPC_nvlddmkm!GPU_GET_DISP_IFF_INT
      My ComputerSystem Spec
  10.    19 Apr 2016 #10
    Join Date : Jun 2015
    Posts : 12,529
    Windows 10 Pro

    Please provide some logs for analysis in case we're missing something we can't see without logs
    BSOD Posting Instructions & How to upload files
      My ComputersSystem Spec

 
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