Windows 10: Putting computer in sleep mode stops viewing my connected mp3 player

  1.    11 Apr 2016 #1

    Putting computer in sleep mode stops viewing my connected mp3 player


    Just bought Lenovo notebook with Windows 10 Home.

    On my old VISTA laptop, when I put my computer in sleep mode and then woke it up, I could always view my connected MP3 player and its files.

    When I do the same with my new notebook, I have to unplug and re-plug the usb connector in order to view the mp3 files.

    I tried fixing by going into device manager, power management for the USB hubs, and unchecking the "allow this computer to turn off..." setting.

    I alsodisabled this:Click image for larger version. 

Name:	let philips mp3 go to sleep vaio power setting.JPG 
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    I appreciate help, thanks
      My System SpecsSystem Spec


  2. Posts : 18
    Windows 10 Single Language
       11 Apr 2016 #2

    If you disable USB Selective Suspending and uncheck 'Allow the computer to turn off this device to save power', your MP3 shouldn't have any problems. Perhaps double check witch device you unchecked.
      My System SpecsSystem Spec

  3.    11 Apr 2016 #3

    I unchecked power mgmt settings in device manager for usbs for all of them with power management tab and disabled the USB Selective Suspending. No fix. Other suggestions? ...Hasiel
      My System SpecsSystem Spec


  4. Posts : 18
    Windows 10 Single Language
       11 Apr 2016 #4

    Try disabling Hibernation mode in an elevated command prompt with powercfg /h off; if that doesn't work you may have to tweak some settings in your BIOS- specifically Power Management related settings. To get into BIOS/UEFI click the Windows icon, right click power and hold shift and click on Shut Down. When you power up your computer hold down F2.
      My System SpecsSystem Spec

  5.    11 Apr 2016 #5

    SamTheGr8est said: View Post
    Try disabling Hibernation mode in an elevated command prompt with powercfg /h off; if that doesn't work you may have to tweak some settings in your BIOS- specifically Power Management related settings. To get into BIOS/UEFI click the Windows icon, right click power and hold shift and click on Shut Down. When you power up your computer hold down F2.
    Hi, tried both of your suggestions above. Turning off hibernate didnt work, and my Lenovo bios has no settings for Power Management.

    Thanks for trying to help me, anyway.
      My System SpecsSystem Spec

  6.    11 Apr 2016 #6

    hasiel123 said: View Post
    Hi, tried both of your suggestions above. Turning off hibernate didnt work, and my Lenovo bios has no settings for Power Management.

    Thanks for trying to help me, anyway.
    Just did two different tests, and discovered that:

    1. tried it on a second windows 10 computer in our house, and the PhilipsMP# player does not show in file manager after taking computer out of sleep mode ( the same thing as I stated above).

    2. Tried it with another brand (Sansa Mp3 player) and it works perfectly even after waking computer from sleep.

    Confusing that it works on my Vista computer and not our Windows 10 computers. Must be a Windows 10 issue with Philips GoGear MP3 players??
      My System SpecsSystem Spec


  7. Posts : 18
    Windows 10 Single Language
       12 Apr 2016 #7

    My last recommendations would be to update the driver for the MP3 on the properties page of the MP3 in device manager. Make sure to restart. If this either doesn't find an update or doesn't solve the problem then try deleting the driver and restarting. Best of Luck.
      My System SpecsSystem Spec

  8.    12 Apr 2016 #8

    Final Report/ final outcome


    Spent an hour with Philips chat, and we decided it was a MS10 problem.
    Spent at least 2.5 hours with MS chat persons (2). It was decided that the MP3 player is incompatible with Windows 10.
    I suggested that MS buy me a gold-plated MP3 player, next time, at the start of the chat.
    They tried their best with remote assistance as I watched and learned what they tried.

    That is the end of my MP3 saga
      My System SpecsSystem Spec


 

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