Windows 10: scam but questions Solved

  1.    05 Apr 2016 #1

    scam but questions


    Just received a phone call from someone with a thick eastern European accent stating he was from Windows 10 and that I had a problem with my computer, running slow, etc. He had my correct address. After asking me to run something that brought up the event viewer he asked me the number, which was almost 50K of new events. He then transferred me to a "senior technician", with a similar accent, who had me go to a site which would have given him remote control.

    Ironically, I had just been reading about IRS scams so when he wanted to gain control of my computer the light dawned.
    I've seen similar stories, except the scammers had Indian accents, thanks to the global economy.

    Anyway, my question is about the large number of daily events. These are mostly warnings, with scattered errors. Seeing this certainly made me vulnerable to the scammer but does this indicate a problem or is it typical for Windows 10?
    I should add the pc had crashed about daily, after installing Win10, but no longer in the past month.

    Thanks for your help
      My ComputerSystem Spec


  2. Posts : 5,076
    windows 10 Home threshold2
       05 Apr 2016 #2

    .....................is it typical for Windows 10?...................

    This type of scam has been in existence for ages.
    it is not a Windows 10 phenomenon.
      My ComputerSystem Spec

  3.    05 Apr 2016 #3

    questions


    Thanks. I see that. However, I would like any information on how to interpret the event viewer and it's large number of entries.
      My ComputerSystem Spec


  4. Posts : 419
    Win10 x64 Pro -2 desktops, 1 laptop
       05 Apr 2016 #4

    Windows produces a lot of "routine" event records - services starting / services stopping / etc., that can be ignored. That was true in Win7 and is true in Win10. For others, you can Google the event id and see if there is anything to worry about. But you will be doing a lot of Googling. I don't know if this is true of all people, but I get many events a day that look serious, but aren't.

    Actually, it would be nice if there were a "What's this event id mean?" subforum on this forum. I would probably wear it out.
      My ComputerSystem Spec


  5. Posts : 83
    Windows 10 x64 Insider
       05 Apr 2016 #5

    arnnad said: View Post
    Thanks. I see that. However, I would like any information on how to interpret the event viewer and it's large number of entries.
    First of all "calling from Windows 10" should be tell tale sing that it's scam. are they using windows 10 to call you or is their company called "windows 10"? that would be strange. Any legit tech support, would never call you without your request and they shouldn't know that you having errors or slowdowns.

    Event viewer can be used by experienced users to help troubleshoot some windows problems (you should have problems before troubleshooting, if it's not broken don't fix it) but mostly can be ignored by average users.
    It's just scare scam "look at those red error and yellow exclamation marks" but in reality they usually mean nothing serious and are normal for even clean install.
      My ComputerSystem Spec

  6.    05 Apr 2016 #6

    Thanks for the feedback. Also good to know how the scam artists scare people.
      My ComputerSystem Spec


 

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