So what happened was trying to uninstall a program on my computer, so I put it into safe mode. I restarted my computer, but when the login screen appeared, the box where you enter your password did not appear. All there was was the blue Windows wallpaper.
I tried to fix this myself. I ran a diagnostics test, and all tests were fine. Nothing was wrong but the problem persisted. I tried F12 and all the startup options (including factory reset), but every time I tried, I got a screen saying "we were not able to perform the selected restart option."
By doing all this, I ended making the problem worse. Now I can't even get to the blue Windows login screen. When I start up my computer, all I see is the DELL logo.
My friend's dad is a computer technician, so I sent my computer to him to see if he could fix it. He got back to me saying the hard drive was damaged. I found that odd because when I ran the diagnostics test, the hard drive seemed perfectly fine.
Does any one have anything to say about this or any solutions?