Black screen with cursor problem. Need Help

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  1.    04 Apr 2016 #11

    jlv said: View Post
    When I go to downloads, it shows my file as "Win10_1511_1_English_x64" under the name heading. Then it gives the "date modified" and "Type" as well as the "Size". The Type is: "NTI iso file". The size is: 4,310,660 KB.
    Ok, looks almost right, seems like your program NTI is blocking Windows mount option too me. You may have to remove this program, even just for temporary period. As right clicking on any .iso should display the mount option.
      My ComputersSystem Spec

  2.    04 Apr 2016 #12

    jlv: if you have other software on your system, like, PowerDirector, or some other media-playing software, which has the ability to "mount an ISO", that will overtake the in-built Windows Mount function. When you right-click on the ISO file, you would see some selections from that particular media software; one of them would be something about mounting the ISO.

    If that doesn't work, you can download 7-zip, which has the ability to do this. You can go to this video and watch starting at about 21:35 to see how to extract ISO files using 7-zip:
    Upgrade your Windows 7 or Windows 8 System to Windows 10 - YouTube
    Then just copy the files to your flash drive.
      My ComputerSystem Spec

  3.    06 Apr 2016 #13

    Okay. Last night I found another laptop that also has Windows 10 and was able to MOUNT the file. I then copied the Windows 10 ISO file and pasted into my USB stick. I assume it went over okay. There was about four file folders and about 4 more files on that download. I copied all of them over onto the USB stick.

    This morning I plugged my USB stick into my laptop with the black screen of death. It started up and said "MIssing operating system". I rebooted the laptop and made sure the boot sequence was set to USB drive first. I then rebooted again and I still get the same message "Missing operating system".

    Any suggestions about what to do now?

    Here is what is on my USB stick from the files I MOUNTED and copied and pasted: The first four are folders.

    boot
    efi
    sources
    support
    autorun
    bootmgr
    bootmgr.efi
    setup
    Last edited by jlv; 06 Apr 2016 at 06:59. Reason: added a comment
      My ComputerSystem Spec

  4.    06 Apr 2016 #14

    With that USB stick installed on your lap top, when its booting try TAPING your F9 key ....not sure which F key you have to tap on your Dell, one of them should give you a screen with an option to boot to your USB drive. Could be F9, F10, F12 need to TAP one of them to find out which one brings up that choice.
      My ComputersSystem Spec

  5.    06 Apr 2016 #15

    You need to Tap not hold down one of those F keys .....I am not sure which one it is for a Dell. Maybe even F3
    Do this BEFORE you see any other screen....
      My ComputersSystem Spec

  6.    06 Apr 2016 #16

    OldMike65 said: View Post
    You need to Tap not hold down one of those F keys .....I am not sure which one it is for a Dell. Maybe even F3
    Do this BEFORE you see any other screen....

    F2 is the BIOS and F12 is the boot sequence. I pressed the F12 and then pressed on USB and pressed ENTER. That is when it comes up and says "Missing Operating System". If I take the USB stick back out and reboot again then I get the black screen of death again with the cursor. It with my USB stick in and pressing the boot up of the USB drive that gives me the "Missing operating system"
      My ComputerSystem Spec

  7.    06 Apr 2016 #17

    jlv said: View Post
    F2 is the BIOS and F12 is the boot sequence. I pressed the F12 and then pressed on USB and pressed ENTER. That is when it comes up and says "Missing Operating System". If I take the USB stick back out and reboot again then I get the black screen of death again with the cursor. It with my USB stick in and pressing the boot up of the USB drive that gives me the "Missing operating system"
    Ok, sounds like a problem with how you made that usb stick. It should have been formatted as Fat32 and nothing else. THEN you copy those files unto the USB stick. Check on hows its formatted. If its NTFS its wrong format.
      My ComputersSystem Spec

  8.    06 Apr 2016 #18

    Click image for larger version. 

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    I don't know how to save it as another file type. This is a screen shot of my USB folders.
      My ComputerSystem Spec

  9.    06 Apr 2016 #19

    jlv said: View Post
    Click image for larger version. 

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Views:	7 
Size:	60.4 KB 
ID:	73388

    I don't know how to save it as another file type. This is a screen shot of my USB folders.
    Right click on your USB stick E: and choose properties that will show you how it was formatted
      My ComputersSystem Spec

  10.    06 Apr 2016 #20

    Click image for larger version. 

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    OldMike65 said: View Post
    Ok, sounds like a problem with how you made that usb stick. It should have been formatted as Fat32 and nothing else. THEN you copy those files unto the USB stick. Check on hows its formatted. If its NTFS its wrong format.
      My ComputerSystem Spec


 
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