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  1.    10 Mar 2015 #1
    Join Date : Nov 2013
    Posts : 804
    10 Pro Preview x64

    Cannot make system image - VSS error 12289


    Whenever I try to create a system image or run recimg I get error 12289 and the backup fails. System protection is turned on and maximum space used is set to 20%. I have no third party backup software installed and this is a real not virtual machine.

    PHP Code:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <
    System>
      <
    Provider Name="VSS" /> 
      <
    EventID Qualifiers="0">12289</EventID
      <
    Level>2</Level
      <
    Task>0</Task
      <
    Keywords>0x80000000000000</Keywords
      <
    TimeCreated SystemTime="2015-03-09T21:01:50.000000000Z" /> 
      <
    EventRecordID>3255</EventRecordID
      <
    Channel>Application</Channel
      <
    Computer>Windows10</Computer
      <
    Security /> 
      </
    System>
    - <
    EventData>
      <
    Data>CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy23\,0x80000000,0x00000003,...)</Data
      <
    Data>0x80070001Incorrect function.</Data
      <
    Data>OperationProcessing PreFinalCommitSnapshots ContextExecution ContextSystem Provider</Data
      <
    Binary>2D20436F64653A20494E434943484C4830303030303237302D2043616C6C3A2053505251534E504330303030303331302D205049443A202030303031333930302D205449443A202030303030373533362D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary
      </
    EventData>
      </
    Event
    The provider looks OK but various writers are timing out.

    PHP Code:
    C:\Windows\system32>vssadmin list providers
    vssadmin 1.1 
    Volume Shadow Copy Service administrative command-line tool
    (CCopyright 2001-2013 Microsoft Corp.

    Provider name'Microsoft Software Shadow Copy provider 1.0'
       
    Provider typeSystem
       Provider Id
    : {b5946137-7b9f-4925-af80-51abd60b20d5}
       
    Version1.0.0.7


    C
    :\Windows\system32>vssadmin list writers
    vssadmin 1.1 
    Volume Shadow Copy Service administrative command-line tool
    (CCopyright 2001-2013 Microsoft Corp.

    Writer name'Task Scheduler Writer'
       
    Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
       
    Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'VSS Metadata Store Writer'
       
    Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
       
    Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'Performance Counters Writer'
       
    Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
       
    Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'System Writer'
       
    Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
       
    Writer Instance Id: {92ac01cb-2000-4c26-8716-36d1aef10cb0}
       
    State: [10Failed
       Last error
    Timed out

    Writer name
    'ASR Writer'
       
    Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
       
    Writer Instance Id: {4e0a37e2-32a7-4e85-857c-4a1565bb7fba}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'Shadow Copy Optimization Writer'
       
    Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
       
    Writer Instance Id: {97659c74-4a8e-4a36-89a2-87e2c573bdf6}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'Registry Writer'
       
    Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
       
    Writer Instance Id: {48a27a8a-2ee7-4acb-9be8-2396afa8c83d}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'MSSearch Service Writer'
       
    Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
       
    Writer Instance Id: {0c0f1392-ed06-4429-a2d6-77e775bd4324}
       
    State: [10Failed
       Last error
    Timed out

    Writer name
    'COM+ REGDB Writer'
       
    Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
       
    Writer Instance Id: {f89f31e7-5f24-45ea-85bb-1fe7653a733a}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'BITS Writer'
       
    Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
       
    Writer Instance Id: {993cb077-fa7a-49e8-b451-09684623c941}
       
    State: [1Stable
       Last error
    No error

    Writer name
    'WMI Writer'
       
    Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
       
    Writer Instance Id: {f75fda76-14cd-40d3-a0b4-6d5765354016}
       
    State: [10Failed
       Last error
    Timed out


    C
    :\Windows\system32
    What I've tried:
    • Fixed CAPI2 error using this command (updated for windows 10 based on Event 513 errors when setting a restore point or running backup - Microsoft Community )
      PHP Code:
      sc sdset MSLLDP D:(D;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BG)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPDTLOCRSDRCWDWO;;;BA)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SO)(A;;LCRPWP;;;S-1-5-80-3141615172-2057878085-1754447212-2405740020-3916490453)(A;;CCLCSWLOCRRC;;;SU
    • Stop and start VSS services
    • Delete old snapshots using vssadmin delete shadows /for=c: /all (there aren't any)
    • Re-register VSS DLLs
    • Re-install 9926


    Any idea what else to try?
      My ComputerSystem Spec
  2.    10 Mar 2015 #2
    Join Date : Oct 2014
    Posts : 230
    10

    Just a shot in the dark, but have you tried DISM and SFC.EXE?
      My ComputerSystem Spec
  3.    10 Mar 2015 #3
    Join Date : Sep 2014
    DFW Area
    Posts : 439
    Windows 8&10

    I can't really tell from you attachments and I don't recognize the error number, but there was a time when backups refused to work because some partition, possibly the Recovery partition did not have enough room to make shadow copies.

    You might try using the WBAdmin.exe utility to try making a backup and see if it shows which partition is having problems, if one is. Otherwise look for one that is almost full. Since you probably can't see the Recovery partition as far as usage, another utility might need to be used.

    I haven't tried making any Windows 10 backup images with the last few builds and I don't have it installed anywhere right now... so I can't test the situation.
      My ComputerSystem Spec
  4.    10 Mar 2015 #4
    Join Date : Nov 2013
    Posts : 804
    10 Pro Preview x64
    Thread Starter

    Thanks for the feedback guys
    Quote Originally Posted by usasma View Post
    Just a shot in the dark, but have you tried DISM and SFC.EXE?
    Neither work for me on TP. I think from what I've read this is common to everyone at the moment.
    PHP Code:
    C:\Windows\System32>dism /online /cleanup-image /checkhealth

    Deployment Image Servicing 
    and Management tool
    Version
    10.0.9926.0

    Image Version
    10.0.9926.0

    The component store is repairable
    .
    The operation completed successfully.

    C:\Windows\System32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing 
    and Management tool
    Version
    10.0.9926.0

    Image Version
    10.0.9926.0

    [==========================100.0%==========================]

    Error0x800f081f

    The source files could not be found
    .
    Use 
    the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source locationsee http://go.microsoft.com/fwlink/?LinkId=243077.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C
    :\Windows\System32>sfc /scannow

    Beginning system scan
    .  This process will take some time.

    Beginning verification phase of system scan.
    Verification 3complete.

    Windows Resource Protection could not perform the requested operation.

    C:\Windows\System32
    Quote Originally Posted by Saltgrass View Post
    I can't really tell from you attachments and I don't recognize the error number, but there was a time when backups refused to work because some partition, possibly the Recovery partition did not have enough room to make shadow copies.

    You might try using the WBAdmin.exe utility to try making a backup and see if it shows which partition is having problems, if one is. Otherwise look for one that is almost full. Since you probably can't see the Recovery partition as far as usage, another utility might need to be used.

    I haven't tried making any Windows 10 backup images with the last few builds and I don't have it installed anywhere right now... so I can't test the situation.
    I only have one windows partition (I don't have a recovery partition) and it is only 30% full. These are my partitions - only the 4th is windows. I am booting with a legacy MBR boot with recovery files on the C:\ drive.

    PHP Code:
    DISKPART> list volume

      Volume 
    ###  Ltr  Label        Fs     Type        Size     Status     Info
      
    ----------  ---  -----------  -----  ----------  -------  ---------  --------
      
    Volume 0     D   Yosemite     HFS    Partition     50 GB  Healthy
      Volume 1     C   Windows10    NTFS   Partition     61 GB  Healthy    System

    DISKPART
    > list partition

      Partition 
    ###  Type              Size     Offset
      
    -------------  ----------------  -------  -------
      
    Partition 1    Primary            200 MB    512 B
      Partition 2    Primary             50 GB   200 MB
      Partition 3    Primary            619 MB    50 GB
      Partition 4    Primary             61 GB    51 GB 
    PHP Code:
    C:\>gdisk64.exe 0:
    GPT fdisk (gdiskversion 0.8.10

    Partition table scan
    :
      
    MBRhybrid
      BSD
    not present
      APM
    not present
      GPT
    present

    Found valid GPT with hybrid MBR
    using GPT.

    Command (? for help): r

    Recovery
    /transformation command (? for help): o

    Disk size is 236978176 sectors 
    (113.0 GiB)
    MBR disk identifier0x5D3CF3FA
    MBR partitions
    :

    Number  Boot  Start Sector   End Sector   Status      Code
       1                     1       409639   primary     0xEE
       2                409640    106802351   primary     0xAF
       3             106802352    108071887   primary     0xAB
       4      
    *      108072960    236976127   primary     0x07 
    I ran wbadmin start backup -include:c: -allCritical -backupTarget:\\Windows10\SanDisk32 and it failed with the same VSS error as in the first post unfortunately.
      My ComputerSystem Spec
  5.    10 Mar 2015 #5
    Join Date : Oct 2014
    Posts : 230
    10

    Thanks for letting me know about the DISM and SFC issues!

    From this article (Event ID 12289 β€” Volume Shadow Copy Service Operations)
    Could we have a look at the Application Event log please?
    - press Win and R at the same time, type "eventvwr.msc", press Enter
    - expand the Windows logs heading in the left hand pane by clicking on the little triangle
    - right click on the Application logfile and select "Save All Events As..."
    - give it a name and save it as an .evtx file (it's easier to sort/look at this way)
    - zip it up and upload it with your next post
      My ComputerSystem Spec
  6.    10 Mar 2015 #6
    Join Date : Nov 2013
    Posts : 804
    10 Pro Preview x64
    Thread Starter

    Quote Originally Posted by usasma View Post
    Could we have a look at the Application Event log please?
    Here it is. Just to confirm the Volumes Shadow Copy service is set to manual (not disabled) as mentioned in your link. System protection is enabled and I've set the maximum space to 20% of my disk (which is 70% empty).
    Cannot make system image - VSS error 12289 Attached Files
      My ComputerSystem Spec
  7.    10 Mar 2015 #7
    Join Date : Oct 2014
    Posts : 230
    10

    I tried comparing your Application log with mine - and found that mine has no VSS errors.
    My VSS is set to manual, but is not started.
    I have a suspicion that the VSS stuff may not be feature complete for the OS at this time (like the DISM and SFC.EXE)

    Could you post a detailed description of what you did to generate the errors?
    I'll do the same thing to my installation to see if it generates the same errors.

    Some Windows Update and MP Telemetry errors - could be a network problem?
    Lot's of "The Software Protection service has completed licensing status check" Information entries. My system has a lot of these also, so it may not be an issue.

    The backup issues seem suggestive of a permissions issue. Is there anything unusual about where you're storing things, or if there's network shares involved?
    I started with this google search: 0x8078006B vss - Google Search
    Then I went to this link: Windows Server 2012 Windows Backup failed with following error code (Windows Backup failed to create the shared protection point on the source volumes.).
    Then nere: Diagnosing Failures in Windows Server Backup - Part 1 (VSS/SPP Errors) - The Storage Team at Microsoft - File Cabinet Blog - Site Home - TechNet Blogs

    And then here: http://www.sysnative.com/forums/wind...ss-issues.html (this led us to the permissions thing again). I know 2xg quite well and trust her judgement on this error. Switch to the Local System account and see if that helps.

    There's a gap in the VSS entries between 3/9 at 17:12 and 3/10 at 11:32 (only 2 timeouts in between)
    What was/was not going on at that time?
      My ComputerSystem Spec
  8.    10 Mar 2015 #8
    Join Date : Nov 2013
    Posts : 804
    10 Pro Preview x64
    Thread Starter

    This error only happens when I trigger it. It stopped in the afternoon as I wasn't testing I can recreate it by entering either of these commands

    recimg /createimage c:\customrefreshpoint (backing up to C:\ drive)
    wbadmin start backup -include:c: -allCritical -backupTarget:\\Windows10\SanDisk32 (backing up to SD card defined as a share)

    or making a restore point from here: (backing up to root of C:\) All give the same VSS error about finalizing the snapshot.

    EDIT - I'm going to try local account and suggestions from other links now...
    Attached Thumbnails Attached Thumbnails Restore Point.PNG  
      My ComputerSystem Spec
  9.    10 Mar 2015 #9
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    You have to fix those 2 failed writers. Here is some info:

    VSS Troubleshooting Guide – Failed VSS Writers (117647)

    Fix VSSAdmin WMI Writer - 'WMI Writer' Retryable Error - Spiceworks

    Or re-register the VSS components

    Sometimes re-registering VSS core components can fix errors. Copy the following commands to Notepad and save the file with a ‘.bat’ extension. Run the .bat file by opening a command prompt and entering the .bat file name.

    cd /d %windir%\system32
    net stop vss
    net stop swprv
    regsvr32 /s ole32.dll
    regsvr32 /s oleaut32.dll
    regsvr32 /s vss_ps.dll
    vssvc /register
    regsvr32 /s /i swprv.dll
    regsvr32 /s /i eventcls.dll
    regsvr32 /s es.dll
    regsvr32 /s stdprov.dll
    regsvr32 /s vssui.dll
    regsvr32 /s msxml.dll
    regsvr32 /s msxml3.dll
    regsvr32 /s msxml4.dll
    vssvc /register
    net start swprv
    net start vss

    Source

    And there is also this. Not sure whether that will work on your version:

    Download Tweaking.com - Repair Volume Shadow Copy Service - MajorGeeks
      My ComputerSystem Spec
  10.    10 Mar 2015 #10
    Join Date : Nov 2013
    Posts : 804
    10 Pro Preview x64
    Thread Starter

    Still not working - same writers are timing out and same VSS error received.. I have:

    • Checked Log On user for Volumes Shadow Copy Service (it was OK)
    • converted to local account
    • disabled Hyper-V (just in case)
    • run chkdsk
    • re-registered VSS dlls again using script, the download from Macrium and and the one from major geeks. (All do the same I think).
    • Configured tracing as described here (linked from @whs dell link) Troubleshooting the Volume Shadow Copy Service but the registry changes didn't result in trace.txt file being produced. Perhaps article doesn't apply to ten.
      My ComputerSystem Spec

 
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