1. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,956
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       08 Mar 2015 #1

    Bug Reporting

    I Just received this Email from Canonical on a bug I reported awhile back and subscribed to and it's a confirmation that the crash was related to a bug and not my system or something I did. Wouldn't it be nice if Microsoft had this too? I mean does "check for solutions" actually do anything other than report? Has anyone actually received a solution or any feedback from Microsoft?

    bounces@canonical.com on behalf of Apport
    retracing service ‎ Sun‎ , ‎ Mar‎ ‎ 8 ‎ 17‎ :‎ 45
    to Cliff S
    [Bug 1275524] Re: notify-osd crashed with signal 5 in _XReply()
    ** Tags added: vivid
    You received this bug notification because you are subscribed to a
    duplicate bug report (1341189).
    notify-osd crashed with signal 5 in _XReply()
    Status in notify-osd package in Ubuntu:
    Bug description:
    This occurred while I was away from the pc no other info.
    ProblemType: Crash
    DistroRelease: Ubuntu 14.04
    Package: notify-osd 0.9.35+14.04.20140117.1-0ubuntu1
    ProcVersionSignature: Ubuntu 3.13.0-6.23-generic 3.13.0
    Uname: Linux 3.13.0-6-generic x86_64
    NonfreeKernelModules: nvidia
    ApportVersion: 2.13.2-0ubuntu2
    Architecture: amd64
    CrashCounter: 1
    CurrentDesktop: GNOME
    Date: Sun Feb 2 11:24:12 2014
    DesktopSession: 'ubuntu'
    ExecutablePath: /usr/lib/x86_64-linux-gnu/notify-osd
    GtkTheme: 'Ambiance'
    IconTheme: 'buuf3.10'
    InstallationDate: Installed on 2014-01-08 (24 days ago)
    InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140108)
    ProcCmdline: /usr/lib/x86_64-linux-gnu/notify-osd
    PATH=(custom, user)
    ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz root=/dev/sda5 ro quiet splash
    xserver-xorg 1:7.7+1ubuntu8
    libgl1-mesa-glx 10.1.0~git20140131.1d53603f-0ubuntu0sarvatt
    libdrm2 2.4.52+git20140121.46d451c9-0ubuntu0sarvatt
    xserver-xorg-video-intel 2:2.99.907+git20140131.f934ee78-0ubuntu0sarvatt
    xserver-xorg-video-ati 1:7.3.0-1ubuntu1
    Signal: 5
    SourcePackage: notify-osd
    ?? () from /usr/lib/x86_64-linux-gnu/libX11.so.6
    _XReply () from /usr/lib/x86_64-linux-gnu/libX11.so.6
    XGetGeometry () from /usr/lib/x86_64-linux-gnu/libX11.so.6
    ?? () from /usr/lib/x86_64-linux-gnu/libgdk-3.so.0
    gdk_window_get_geometry () from /usr/lib/x86_64-linux-gnu/libgdk-3.so.0
    Title: notify-osd crashed with signal 5 in _XReply()
    UpgradeStatus: No upgrade log present (probably fresh install)
    UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
    dmi.bios.date: 03/11/2010
    dmi.bios.vendor: American Megatrends Inc.
    dmi.bios.version: V2.8
    dmi.board.asset.tag: To Be Filled By O.E.M.
    dmi.board.name: G31M3-L V2(MS-7529)
    dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
    dmi.board.version: 1.0
    dmi.chassis.asset.tag: To Be Filled By O.E.M.
    dmi.chassis.type: 3
    dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
    dmi.chassis.version: 1.0
    dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV2.8:bd03/11/2010:svnMICRO-
    dmi.product.name: MS-7529
    dmi.product.version: 1.0
    To manage notifications about this bug go to:
      My System SpecsSystem Spec

  2. Joined : Oct 2014
    Posts : 230
       10 Mar 2015 #2

    At the last MVP Summit we were addressed by some of the folks responsible for the feedback mechanisms built into Windows.
    In short, there's just too much feedback for them to respond to each individual report.

    IME checking for solutions does work - but only on bugs that are:
    - due to Microsoft products (there are also solutions for problems with 3rd party products, but the solutions are usually of the "visit the 3rd party's support website" type).
    - that the problems have been recognized for a relatively long period of time.

    I keep my system updated - so that eliminates the majority of problems (as the fixes are usually distributed through Windows/Microsoft Update).
    And I search for problems on the web before I rely on Microsoft's troubleshooters (so I'm more likely to find a fix for a problem earlier in the problems lifespan).
    Finally, Microsoft has to test fixes in many different scenarios. I only have to test in one (the system that I'm working on). So it takes them longer to fix things than I do :0)
      My System SpecsSystem Spec

  3. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       10 Mar 2015 #3

    Canonical can do that, since they have a userbase in the millions, and probably bug reports in the thousands. or 10's of thousands.

    Microsoft has a userbase in the billions, and bug reports in the 100's of millions. It's just not practical.
      My System SpecsSystem Spec

  4. Joined : Sep 2015
    Posts : 5
    windows 10
       28 Sep 2015 #4

    I don't expect personalized reporting back, but I'd like to know if bugs are identified and fixed.

    Is there a database or something?

    I assume my 'crashes' are reported automatically, but how do things get reported when users figure out workarounds? There's no automated mechanism for that.
      My System SpecsSystem Spec

  5. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,956
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       28 Sep 2015 #5

    There is both the Feedback app and Microsoft community(Insider Hub also)
      My System SpecsSystem Spec

  6. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,956
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       28 Sep 2015 #6

    Addition to my last post:
    To access the Insider Hub, go to Settings > System > Apps & features > Manage optional features, and then select Add a feature. From the list, choose Insider Hub, and then select Install.
    Note: Insider Hub isn't available on Windows 10 Mobile.
    You're going to have to scroll way down for it
    Click image for larger version. 

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      My System SpecsSystem Spec

  7. Joined : Sep 2015
    Posts : 5
    windows 10
       28 Sep 2015 #7

      My System SpecsSystem Spec

  8. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,956
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       29 Sep 2015 #8

    rolando said: View Post
    You're welcome rolando
      My System SpecsSystem Spec


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