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You can download image recovery files from :: Welcome to NextbookUSA.com complete with instructions and boot utility to restore your tablet to factory default (Win 8.1 and Win 10). Once you are able to do a factory restore, use Windows Media Creation Tool to download the latest version of Windows (1607 as of this writing). Do not do a clean restore there are a lot of drivers no longer included in Win 10 1607 such as Kionix, touchscreen, audio etc. Rather include all files so that existing drivers would be retained. Also when installing Windows, check reinstalling Windows again on this PC so that your copy will be activated. I have done this on both my 10.1 & 8 inch Nextbook tablets over the week and both are running fine.