Windows 10: Windows 10 shutdown problem

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  1. Posts : 9
    Windows 10 Pro 64Bit
       13 Mar 2016 #1

    Windows 10 shutdown problem


    Hi everyone,

    I can't pinpoint exactly when I first noticed it, but it's VERY recent. I'm thinking just after the KB3140768 cumulative update. My system will not shut down. It proceeds to, then reboots. I've Googled this pretty extensively, and none of the remedies seem to work. All signs point (at least to me) that this is something Microsoft screwed up with their update. My system was working flawless like a week ago. I see no probs in device manager, and all drivers are up to date, as much as they can be, for a Z77 system.

    Greatly appreciate any insight into this problem. Thank you.


    System Specs:

    ASUS Maximus V Gene (Z77) mobo
    i7 3770k @4.6Ghz (watercooled)
    EVGA GTX 980ti
    Samsung 850 Pro 256Gb x2 raid 0
    WD Black 4tb storage x2
    Corsair 860i PSU
    16Gb Corsair Dominator Platinum 2133mhz
    Windows 10 Pro 64Bit v1511 Build 10586.164
    Fractal Define Mini case
      My ComputerSystem Spec


  2. Posts : 3,439
    EL Capitan
       13 Mar 2016 #2

    If you think that the update is the problem, then remove it. If Microsoft has a bad update, they will remove it from machines. Very rarely does a bad update slip out of the servers and stay on machines forever. It all depends on what else you have going on in background processes, that can hang for shutdown.
      My ComputerSystem Spec


  3. Posts : 9
    Windows 10 Pro 64Bit
    Thread Starter
       13 Mar 2016 #3

    bro67 said: View Post
    If you think that the update is the problem, then remove it. If Microsoft has a bad update, they will remove it from machines. Very rarely does a bad update slip out of the servers and stay on machines forever. It all depends on what else you have going on in background processes, that can hang for shutdown.
    I will try the update removal idea, thank you. It doesn't hang on shutdown though. It immediately shuts down, but just a few seconds after the system appears to be off, it proceeds to reboot.
      My ComputerSystem Spec


  4. Posts : 9
    Windows 10 Pro 64Bit
    Thread Starter
       13 Mar 2016 #4

    Well that didn't work.

    No change after latest update removal. Upon Googling, this appears to be a pretty common problem, with numerous YouTube videos on it. I've tried those remedies to no avail. I did read one user's post indicating his Realtek drivers were causing the problem. I suppose that will be the next thing I will look into.
      My ComputerSystem Spec


  5. Posts : 3,439
    EL Capitan
       14 Mar 2016 #5

    Do not go by youtube videos or websearchs. There is plenty of info on this site to help you. You need to find out what background process is causing it to not shut down. Some assume that it can be a driver, but that is not always the case.
      My ComputerSystem Spec


  6. Posts : 9
    Windows 10 Pro 64Bit
    Thread Starter
       14 Mar 2016 #6

    bro67 said: View Post
    Do not go by youtube videos or websearchs.
    Why, don't you believe everything you read on the internet?

    I keep a lean system to begin with, always keep a close eye on what's running in the background. My first suspicion was Sandboxie, so I killed that. No change. I then went in and killed everything non-system related, still no change. I then booted into safemode, and tried shutting down from there. Again it reboots instead of powering off.

    This has to be some kind of problem with Windows.
      My ComputerSystem Spec

  7.    14 Mar 2016 #7

    Do you have any restore points or disk images to restore?
    This would help you to potentially get back to a working situation.

    Have any drivers been updated (by Windows) recently? That happens - usually- in the background. You can check dates in the Events tab of driver properties, or in Windows update history.

    You can try a clean boot, and see if that makes any difference.

    If not, Safe Mode.

    Try to establish a scenario where you don't have this issue.
      My ComputerSystem Spec


  8. Posts : 9
    Windows 10 Pro 64Bit
    Thread Starter
       14 Mar 2016 #8

    dalchina said: View Post
    Do you have any restore points or disk images to restore?
    This would help you to potentially get back to a working situation.

    Have any drivers been updated (by Windows) recently? That happens - usually- in the background. You can check dates in the Events tab of driver properties, or in Windows update history.

    You can try a clean boot, and see if that makes any difference.

    If not, Safe Mode.

    Try to establish a scenario where you don't have this issue.
    Thank you for replying. I thought that too, perhaps a driver update. Only driver that was updated was Nvidia. I did do a clean uninstall, and reverted back to previous version. No help there either. Unfortunately my main backup drive died, and I only have a system image that's a week old. For all I know, that system image has the prob on it too. I may try Spinrite on my dead backup drive. Spinrite has performed miracles before.
      My ComputerSystem Spec


  9. Posts : 3,439
    EL Capitan
       14 Mar 2016 #9

    DaveImagery this has nothing to do with how clean your system is. Never stated that it was infected. A background process can hang up and stop the system from shutting down, so you are going to have to figure out what is causing it, by troubleshooting.
      My ComputerSystem Spec


  10. Posts : 9
    Windows 10 Pro 64Bit
    Thread Starter
       14 Mar 2016 #10

    bro67 said: View Post
    DaveImagery this has nothing to do with how clean your system is. Never stated that it was infected. A background process can hang up and stop the system from shutting down, so you are going to have to figure out what is causing it, by troubleshooting.
    I think you may have misunderstood me. By clean system, I meant I have very little in terms of background processes, I run all my systems that way, new and old. Which would further indicate this is a Windows related problem. Yes, further troubleshooting is required. Been doing it all morning actually.
      My ComputerSystem Spec


 
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