Windows 10: Issue with Surface Pro 4 waking up. Please help!

  1.    03 Mar 2016 #1

    Issue with Surface Pro 4 waking up. Please help!


    Hey everyone, I'm new to the formum and I was hoping to get some help regarding my new Surface Pro 4. The issue I'm, having is that whenever my Surface Pro sleeps or hibernates I am unable to wake it back up. When this happens I have to do a hard reset each time which gets annoying. My device is up to date as of 02-03-2016 and I've tried turning off hibernate and altering what pushing the power button does but nothing seems to solve the problem. Any insight would be appreciated.
      My ComputerSystem Spec

  2.    03 Mar 2016 #2

    Try resetting to OS so that default settings are restored. The surface tablets use a couple unique features regarding power settings. Changing them can cause problems.


    Do not reinstall your OS from scratch, I've interpreted (possibly incorrectly) Microsoft's policy that this voids your warranty.
      My ComputersSystem Spec

  3.    03 Mar 2016 #3

    I do not have this problem but others do. This issue is dealt with on the Microsoft Community Surface forum. You might check it out.
      My ComputerSystem Spec


  4. Posts : 2,308
    W10 Pro + W10 Preview
       04 Mar 2016 #4

    Craig877071 said: View Post
    Hey everyone, I'm new to the formum and I was hoping to get some help regarding my new Surface Pro 4. The issue I'm, having is that whenever my Surface Pro sleeps or hibernates I am unable to wake it back up. When this happens I have to do a hard reset each time which gets annoying. My device is up to date as of 02-03-2016 and I've tried turning off hibernate and altering what pushing the power button does but nothing seems to solve the problem. Any insight would be appreciated.
    Unfortunately this appears to have been a problem with a certain amount of these computers...a bad batch perhaps.
    I believe that most of the problems (I will list my own) are updating from version 10240 to 10586.
    Have had to RTM two different ones within two weeks faults being....unable to wake, freezing, graphics display driver kept cutting out or variable light, faulty registry source files missing, advised by seller to clean install which did not solve the problems.
    The second one was RTM,d this week.
    What I will say is when working a fabulous piece of kit, and will certainly repurchase one when these faults are eradicated.
      My ComputersSystem Spec


  5. Posts : 2,308
    W10 Pro + W10 Preview
       04 Mar 2016 #5

    Craig.
    This link will explain the reason for your having to do a hard reset.
    Trying to Explain the Surface Sleep Problems - Thurrott.com
      My ComputersSystem Spec

  6.    13 Sep 2016 #6

    Hello friends, Could you please check this url: Microsoft working on 'sleep' issues with Surface Pro 4, Surface Book with solution early next year | Windows Central to solve your problem about the Surface Pro 4 waking up. Here they are providing the complete information about the issues on Microsoft surface pro4.

    Microsoft Surface Pro 4 Promo Code
      My ComputerSystem Spec


 

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