Windows 10: Windows 10 "updated" to Windows 8.1

  1.    02 Mar 2016 #1

    Windows 10 "updated" to Windows 8.1


    Hey all, I got a call from my mom earlier about how her computer had an automatic update, and now her computer isn't running Windows 10. I can't check right this second, but from what she's telling me, it "updated" it to Windows 8.1 and won't let her upgrade back. Is there anything I can do to get her back on Windows 10?
      My ComputerSystem Spec

  2.    02 Mar 2016 #2

    Is it possible tablet mode was accidentally turned on?
    Tablet Mode - Turn On or Off in Windows 10 - Windows 10 Forums

    The only way it would have went back to Windows 8.1 is if the upgrade has been in the last 30 days and something caused it to revert back to Windows 8.1. After the 30 days a clean install of Windows 8.1 is required to go back.
      My ComputerSystem Spec


 

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