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  1.    29 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 10
    windows 10 home

    White paper icons and empty folders!?


    Hello,
    I have windows 10 home operating system on my laptop
    I have a problem with my file folder. when I first open it it shows that it works fine.
    Click image for larger version. 

Name:	file folder.png 
Views:	4 
Size:	168.8 KB 
ID:	67103

    However I've notice that on the left I see the OS and D drive as white icons. When i access any folders and then go back to the home file page it looks like this:
    Click image for larger version. 

Name:	ice_screenshot_20160229-212419.png 
Views:	3 
Size:	41.7 KB 
ID:	67100

    and when i access other files they show empty folders (this is the program files folders)

    Click image for larger version. 

Name:	ice_screenshot_20160229-214321.png 
Views:	3 
Size:	34.2 KB 
ID:	67104

    but i know this folders have files in them. Also when I access them i see white icons like this:
    Click image for larger version. 

Name:	ice_screenshot_20160229-212548 - Copy.png 
Views:	3 
Size:	45.5 KB 
ID:	67102

    I can open them and they work fine but my file folder is acting weird and it's really annoying me.
    please help me
    Last edited by camimaine123; 01 Mar 2016 at 08:56.
      My ComputerSystem Spec
  2.    29 Feb 2016 #2
    Join Date : Oct 2013
    Posts : 25,806
    64-bit Windows 10 Pro build 17046

    Hello camimaine, and welcome to Ten Forums.

    Let's start with resetting and clearing both the icon cache and thumbnail cache to see if it may just be some minor corruption the caches. If so, this will fix it.

    https://www.tenforums.com/tutorials/5645-icon-cache-rebuild-windows-10-a.html

    https://www.tenforums.com/tutorials/5...dows-10-a.html
      My ComputersSystem Spec
  3.    29 Feb 2016 #3
    Join Date : Feb 2016
    Posts : 10
    windows 10 home
    Thread Starter

    Quote Originally Posted by Brink View Post
    Hello camimaine, and welcome to Ten Forums.

    Let's start with resetting and clearing both the icon cache and thumbnail cache to see if it may just be some minor corruption the caches. If so, this will fix it.

    https://www.tenforums.com/tutorials/5645-icon-cache-rebuild-windows-10-a.html

    https://www.tenforums.com/tutorials/5...dows-10-a.html

    Ummm, I did follow the instructions on the links you've sent but know I see my file folders gotten worse;
    Click image for larger version. 

Name:	ice_screenshot_20160229-225611.png 
Views:	1 
Size:	27.6 KB 
ID:	67111

    All the folders now show there empty and all the icons are just white pages. They still can open fine but, this is really looking ugly now.

    I have know idea what to do
    someone please help me
      My ComputerSystem Spec
  4.    01 Mar 2016 #4
    Join Date : Oct 2013
    Posts : 25,806
    64-bit Windows 10 Pro build 17046

    If you have a restore point available dated before this happened, then you could do a system restore to hopefully fix this.

    System Restore Windows 10

    If not, then run a SFC /SCANNOW command to see if it may help if there's a corrupted system file at fault.

    https://www.tenforums.com/tutorials/2...dows-10-a.html

    If that doesn't help, then download and merge the .reg files for the listed Directory, Drive, and Folder items in the table of OPTION TWO below to restore their default associations and registry entries in case one of these had been modified.

    https://www.tenforums.com/tutorials/8...dows-10-a.html
      My ComputersSystem Spec
  5.    01 Mar 2016 #5
    Join Date : Feb 2016
    Posts : 10
    windows 10 home
    Thread Starter

    Quote Originally Posted by Brink View Post
    If you have a restore point available dated before this happened, then you could do a system restore to hopefully fix this.

    System Restore Windows 10


    If not, then run a SFC /SCANNOW command to see if it may help if there's a corrupted system file at fault.

    https://www.tenforums.com/tutorials/2...dows-10-a.html

    If that doesn't help, then download and merge the .reg files for the listed Directory, Drive, and Folder items in the table of OPTION TWO below to restore their default associations and registry entries in case one of these had been modified.

    https://www.tenforums.com/tutorials/8...dows-10-a.html



    I really appreciate the help you gave me, but I have done all 3 of the links you've sent but I don't see any changes. I think it just gets worse. This is what my home page looks like right now after doing all three of them:
    Click image for larger version. 

Name:	ice_screenshot_20160301-135731.png 
Views:	2 
Size:	296.7 KB 
ID:	67217

    I don't know why it's doing this. When I did system restore and selected a date before this started to happen, It said that it could not fully restore because the driver was corrupt somewhere. I don't know what to do
      My ComputerSystem Spec
  6.    01 Mar 2016 #6
    Join Date : Oct 2013
    Posts : 25,806
    64-bit Windows 10 Pro build 17046

    What happens when you refresh (F5) the desktop? Do the icons appear normally afterwards?
      My ComputersSystem Spec
  7.    01 Mar 2016 #7
    Join Date : Feb 2016
    Posts : 10
    windows 10 home
    Thread Starter

    Quote Originally Posted by Brink View Post
    What happens when you refresh (F5) the desktop? Do the icons appear normally afterwards?
    Actually over couple of minutes it restores back, but for the file explorer it's still the same issue. I've already lost ability to access properties. I've tried you're suggestions and none of them work. I don't know whats wrong with my computer, This has been going on for 4 days.
      My ComputerSystem Spec
  8.    01 Mar 2016 #8
    Join Date : Oct 2013
    Posts : 25,806
    64-bit Windows 10 Pro build 17046

    If you like, you could do a repair install that should be able to fix this for you.

    Repair Install Windows 10 with an In-place Upgrade
      My ComputersSystem Spec
  9.    01 Mar 2016 #9
    Join Date : Feb 2016
    Posts : 10
    windows 10 home
    Thread Starter

    Quote Originally Posted by Brink View Post
    If you like, you could do a repair install that should be able to fix this for you.

    Repair Install Windows 10 with an In-place Upgrade
    Well I've tried but I'm getting this:
    Click image for larger version. 

Name:	ice_screenshot_20160301-192726.png 
Views:	5 
Size:	11.7 KB 
ID:	67256
      My ComputerSystem Spec
  10.    01 Mar 2016 #10
    Join Date : Oct 2013
    Posts : 25,806
    64-bit Windows 10 Pro build 17046

    Did you try an ISO file that is the same build, language, and 32/64-bit as your currently installed Windows to do the repair install with?
      My ComputersSystem Spec

 
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