Windows 10: ntdll.dll error

  1.    28 Feb 2016 #1

    ntdll.dll error


    Hi guys,

    Am new to the forum and hope I'm posting this in the correct thread!

    Have an Acer Aspire XC-705 desktop pc, 16GB ram, Intel HD4600 graphics and have been getting error ntdll.dll when I'm using one of my photo editing programs (Lightroom 2015.4) had been using the program without hitches for two months - the problem usually manifests itself when I use a specific tool in lightroom.

    The program last updated the end of January, have tried re-installing windows, Lightroom, carried out sfc/scannow, memtest86 etc and all show no problems.

    It has been suggested to me that re-installingMicrosoft Visual C++ Redistributable 2012 might help-would this replace the ntdll.dll file?

    Any suggestions or ideas regarding possible solutions would be very much appreciated!

    Thank you
      My ComputerSystem Spec


  2. Posts : 3,438
    64bit Win 10 Pro ver 1803 Build 17134.81 and W10 Insider Build 17677
       28 Feb 2016 #2

    Hello,

    I also googled this and it may be an Adobe problem. The C++ fix does not seem to work for everyone. Another Geoffrey (which may be you) has posted on the Adobe forums https://forums.adobe.com/thread/2101959?start=0&tstart=0
      My ComputersSystem Spec

  3.    28 Feb 2016 #3

    Thanks for your reply - much appreciated -yes that was me, I'd just re-installed win10 and assumed (wrongly ?) that this would have replaced the C++ file and was reluctant to try something that might make it worse - just need to know if re-installing C++ 2012 would replace the ntdll.dll with a fresh copy
      My ComputerSystem Spec


  4. Posts : 3,438
    64bit Win 10 Pro ver 1803 Build 17134.81 and W10 Insider Build 17677
       28 Feb 2016 #4

    By going to the Programs and Features page you can go though each installation of C++ from 2012 onwards and by clicking on Change you get the option to repair each installation. This does no harm and might be worth doing in case there is a connection with your error.

    Click image for larger version. 

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      My ComputersSystem Spec

  5.    28 Feb 2016 #5

    What is the exact error message you are receiving?
      My ComputerSystem Spec

  6.    28 Feb 2016 #6

    LMiller7 said: View Post
    What is the exact error message you are receiving?
    Cut and paste from event viewer

    Log Name: Application
    Source: Application Error
    Date: 23/02/2016 14:58:00
    Event ID: 1000
    Task Category: Application Crashing Events
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-7PLB74D
    Description:
    Faulting application name: lightroom.exe, version: 6.4.0.10, time stamp: 0x56a2e8ef
    Faulting module name: ntdll.dll, version: 10.0.10586.103, time stamp: 0x56a8483f
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ee71c
    Faulting process ID: 0x1f10
    Faulting application start time: 0x01d16e4a2ae91a09
    Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report ID: e104a8aa-d187-4e66-ba9f-4913ad3670c4
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-23T14:58:00.072723100Z" />
    <EventRecordID>1219</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-7PLB74D</Computer>
    <Security />
    </System>
    <EventData>
    <Data>lightroom.exe</Data>
    <Data>6.4.0.10</Data>
    <Data>56a2e8ef</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.10586.103</Data>
    <Data>56a8483f</Data>
    <Data>c0000374</Data>
    <Data>00000000000ee71c</Data>
    <Data>1f10</Data>
    <Data>01d16e4a2ae91a09</Data>
    <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>e104a8aa-d187-4e66-ba9f-4913ad3670c4</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
      My ComputerSystem Spec


 

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