Windows 10: Bizarre Monitor/system freeze issue

  1.    23 Feb 2016 #1

    Bizarre Monitor/system freeze issue


    I'm not sure where to post this so I thought I'd start here. As part of my office network of 4 computers I have a 2013 basic Compaq desktop computer that I upgraded to Windows 10. This computer remains on all the time and I sometimes remote into the computer using Teamviewer. About once a week the computer will disappear from Teamviewer as if it was shut down. The computer is still on but the screen is blank and neither the screen nor the computer will wake up as if it was in a sleep or hibernate state.

    Now here's the bizarre part: if I unplug the power cord from the monitor and plug the cord back in, the monitor turns on and the windows login screen immediately appears. I can login and it looks like the computer is starting up again even though it wasn't shut down before.

    Any ideas? I don't even know where to start.
      My ComputerSystem Spec

  2.    23 Feb 2016 #2

    I should also mention that one of the other computers in the network exhibits similar behavior. That desktop computer is a Vista computer. With that one, the computer really is frozen and I need to do a hard reset. After doing the hard reset chkdsk runs and checks the disk for errors.

    The one and only common thing between these computers is that both computers use a USB-Wifi adapter for connection to the wireless network. I have turned off USB selective suspend if that makes any difference.
      My ComputerSystem Spec


  3. Posts : 2,727
    64bit Win 10 Pro ver 1703 Build 15063.608
       23 Feb 2016 #3

    From your first post I would suspect that there is something not right with the energy saving behaviour between the monitor and graphics card or on-board graphics. What sort of connection do you have HDMI or DVI or the older VGA? How have you set up the power management in W10? Just my first thoughts to get some ideas rolling.
      My ComputersSystem Spec

  4.    23 Feb 2016 #4

    Thanks for the reply. The monitor is connected with VGA. I have set the power management to always be on. It is set to never sleep or hibernate. The screen timeout setting is 10min with a password required and that works most of the time, but as I said the blank screen/power issue happens about once a week or so.

    The computer has an AMD processor with Radeon graphics.
      My ComputerSystem Spec


 

Related Threads
I was banging my head against the wall trying to figure out why Windows 10 was hard freezing and I had to manually power off. Video driver issues. Specifically video cards that are older, and unfortunately it you have an Nvidia card the drivers...
I was banging my head against the wall trying to figure out why Windows 10 was hard freezing and I had to manually power off. Video driver issues. Specifically video cards that are older, and unfortunately it you have an Nvidia card the drivers...
This has happened to me 5-6 times in a month and half. A few minutes ago with just one IE window in the background. In the past there's been 5-6 IE windows in the background. Hovering the mouse to expose the thumbnails freezes the PC. Nothing to...
Hard freeze issue with laptop in General Support
To preface: I've tested all my hardware and it seems to be fine. The problem most likely comes from software but I've got no clue what it is exactly. I've done several clean installs trying to fix this to no avail. Usually, 10 will work fine...
freeze after system reset in General Support
I was having major issues on my HP DV7 laptop with win 10 so tried resetting to win 7 and now for 5+ hours has been stuck on "resetting this PC 99%". can I power it off and restart or should I just let it keep going? there was nothing worth saving...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:43.
Find Us