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  1.    18 Feb 2016 #11
    Join Date : Jun 2014
    Posts : 5,552
    Windows 10 Pro

    They can't format the drive. When it's installed the computer won't boot. That's why I think it may be a bad drive.
      My ComputerSystem Spec
  2.    18 Feb 2016 #12
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Are you getting an error when the computer refuses to boot such as "OS not found" or anything like that?
      My ComputerSystem Spec
  3.    18 Feb 2016 #13
    Join Date : Feb 2016
    Posts : 8
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by NavyLCDR View Post
    Are you getting an error when the computer refuses to boot such as "OS not found" or anything like that?
    No nothing like that, just a infinite boot
      My ComputerSystem Spec
  4.    18 Feb 2016 #14
    Join Date : Feb 2016
    Posts : 8
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by lopedoggie View Post
    Re-format the drive then, create one partition the size of the drive. In disk management you will have to designate a drive letter for your new hd drive. Do not install any OS on this drive unless you want to later. The drive should now be a storage device and not a boot device and should appear as such on your machine.
    I can't partition the drive because I can't boot with it plugged in
      My ComputerSystem Spec
  5.    18 Feb 2016 #15
    Join Date : Jul 2015
    Posts : 9,552
    Windows 10 Pro

    Quote Originally Posted by Kleyton View Post
    No nothing like that, just a infinite boot
    Sounds like it needs to be replaced since you don't have another computer to try it in. Although, one more question, what mode are your disk controllers set for in bios? IDE, AHCI, or Raid? Raid might be the problem.
      My ComputerSystem Spec
  6.    18 Feb 2016 #16
    Join Date : Aug 2015
    Danville
    Posts : 50
    Windows 10 Pro x64

    Yeah sounds like a damaged drive then. If it has bad blocks the system will try to read them over and over again causing the system to appear to hang up. If you have the option to send it back under an RMA for dead on arrival I'd go that route. Even if you did manage to get it to work the bad blocks/sectors would be a problem. Where did you get it from, new from a store or used from 3rd party source?

    At first I thought it was just an uninitialized drive but since you can't even boot up the system and taking that drive out allows the PC to boot up then the drive is mostly likely a drink coaster or door stop.
      My ComputerSystem Spec
  7.    18 Feb 2016 #17
    Join Date : Jul 2015
    Posts : 419
    Windows 10 Pro 64bit v1709 build 16299.15

    please see update to my first post on this topic. it may help.
      My ComputerSystem Spec
  8.    18 Feb 2016 #18
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    I may have missed this, but have you tried booting with just this drive as the only (and primary) drive in the system? If it still won't boot, I would say it is a bad drive.
      My ComputerSystem Spec
  9.    18 Feb 2016 #19
    Join Date : Feb 2016
    Posts : 8
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by DeaconFrost View Post
    I may have missed this, but have you tried booting with just this drive as the only (and primary) drive in the system? If it still won't boot, I would say it is a bad drive.
    alright I appreciate the help then as I'm going to now assume the drive itself is bad
      My ComputerSystem Spec

 
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