1. Joined : Feb 2016
    Posts : 169
    Windows 10
       16 Feb 2016 #1

    Folders and files that will not delete

    I recently deleted some mp3 files and folders, then when I emptied the Recycle Bin I inadvertently answered "no" to the "are you sure you want to delete these files" question. Now they are sitting on my recent files / frequent folders page and will not delete again. When you analyze them they are 0 bytes, so not taking up any space (also may be the reason they won't delete) but they are cluttering the area and I need to get rid of them. My laptop is brand new, under warranty, but Dell support won't help me, saying it's a software issue and I have to either pay them over $100 or purchase a software warranty before they will help. I went on You Tube and found one video that demonstrated a method of deleting them through the "Command Prompt" screen, but this didn't work. This may sound like a small issue, but there are about 30 of these files and folders and they are cluttering the area...need to delete them. Help please.
      My System SpecsSystem Spec

  2. Joined : Nov 2015
    Posts : 1,876
    64bit Win 10 Pro ver 1607 Build 14393.693
       16 Feb 2016 #2

    Hello and welcome!

    This should be easy to resolve. The frequent folders and recent files can be switched off which will reset and clear all the items. You can then turn on again to allow new items to appear there as you use your files and folders.

    See this tutorial: Recent Items and Frequent Places - Turn On or Off
      My System SpecsSystem Spec


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