1.    15 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 6
    Windows 10 Professional 64 Bit

    File Open\Windows Explorer Shortcut Problems


    Hi all, can't seem to find anything relating to this issue but feel free to send link if already discussed..

    On my Outlook 2003 (Yes I know!), I often add/remove my pst archives via File>Data File Management.

    The 'Open' dialog opens and defaults to the 'C:\Users\myname\AppData\Local\Microsoft\Outlook' folder. Because we keep our PST files on the server and not in this local location I have a shortcut in this folder that links to the server folder.

    Since upgrading to Windows 10, when I go to add my PST it takes me to this local folder but the shortcut to the server folder isn't there. At the bottom of the Open box if I change the Save As Type to All Files (*.*) then I can see the shortcut to the network folder but when I double click on it, it complains because I haven't clicked on a PST file.

    Would anyone have any idea why this is happening and a possible solution please?

    Thanks
    John
      My ComputerSystem Spec
  2.    15 Feb 2016 #2

    Could you provide a screenshot? Does the short cut have a proper icon to indicate its associated with Outlook or is it a default icon.
      My ComputersSystem Spec
  3.    15 Feb 2016 #3
    Join Date : Feb 2016
    Posts : 6
    Windows 10 Professional 64 Bit
    Thread Starter

    Click image for larger version. 

Name:	PSTExample.jpg 
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ID:	64352

    Thanks for the reply. Hopefully you can see that. I've included a shot from a Win 7 PC (Which works perfectly) and a Win 10 PC (Despite what you can see on the Win 10 screenshot there is in fact a shortcut to my 'server' archives just as there is with the Win 7 example.

    John
      My ComputerSystem Spec
  4.    15 Feb 2016 #4

    hmm well it looks like it is registered as the default app to handle the pst files. You might just want to check though.

    Go to Settings app
    Type in default in the search bar
    Click on Associate file types with specific applications and look up .pst.

    You can also right click on the .pst file and select properties and check the file's location is correct.
      My ComputersSystem Spec
  5.    15 Feb 2016 #5
    Join Date : Feb 2016
    Posts : 6
    Windows 10 Professional 64 Bit
    Thread Starter

    Hi, I don't think its an issue with the PST files. The problem I am having is that my pst files are located on the network drive and the shortcut to that location isn't visible in that box. If I choose to show all files then it shows me that shortcut but when I click on the shortcut it errors because it only wants me to click on PSTs (not shortcuts etc..)

    I can't click on the PST because its not letting me get to where they are located...
      My ComputerSystem Spec
  6.    15 Feb 2016 #6
    Join Date : Dec 2015
    Posts : 167
    Windows 10 Ent, Pro & Home

    Sounds like you need to map the network drive, where the PST files are located.
      My ComputerSystem Spec
  7.    16 Feb 2016 #7
    Join Date : Feb 2016
    Posts : 6
    Windows 10 Professional 64 Bit
    Thread Starter

    Hi, the mapped network drive would work for this instance but I'm afraid it doesn't fix the larger picture. For example. We have shortcuts on our desktops to network drive folders so if we created a new email then wanted to pick a file from one of these folders, it will not allow us to click on this shortcut to find the file. Instead the user has to then remember the actual path to that folder and manually browse through the network drive. Very frustrating compared to the ease of how Windows 7 worked. I've attached a pic to show this.
    Click image for larger version. 

Name:	CantInsert.jpg 
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ID:	64490
      My ComputerSystem Spec
  8.    16 Feb 2016 #8
    Join Date : Feb 2016
    Posts : 6
    Windows 10 Professional 64 Bit
    Thread Starter

    I've just done some more testing and this seems to be limited to Office 2003 products. I can't 'click into' the folder shortcuts on my desktop in Outlook 2003 or Word 2003 however when I'm using IE11 it lets me. Would love an answer on this! :-)
      My ComputerSystem Spec

 


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