1.    12 Feb 2016 #1
    Join Date : Feb 2016
    Navi Mumbai, India
    Posts : 3
    Windows 10 Pro (x86)

    Windows hotkeys not working on Lenovo G580 Notebook (Windows 10).


    Hello. I have a Lenovo G580 Notebook with Windows 10 installed. The issue is that the Windows hotkeys, that is Windows key and other letter combinations, aren't working. For example, normally, if I press Windows key + I, then the Settings app should open up or if I press Windows key + R, then Run should open up. But the Start screen opens up instead in all such cases.

    This is happening since I have updated the Synaptics touchpad driver via Windows Update. If I uninstall the driver, then the hotkeys start working again. But as soon as I install the driver, they stop working. This was not happening with Windows 10 before, even when the Synaptics driver was installed. It has suddenly started happening couple of months ago. Also I cannot completely uninstall the Synaptics driver because my laptop came with it itself nor can I stop the driver from updating as it is an important driver and it needs to be updated to be compatible with Windows 10.

    Any suggestions? Thanks in advance.
      My ComputerSystem Spec
  2.    13 Feb 2016 #2
    Join Date : Feb 2015
    Posts : 76
    Windows 10 Pro/8.1 Pro

    If you PM me your email address I will send you a link to the Synaptics driver that works for me. Then you will have to use the HideUpdate hotfix to keep Windows update from changing it.
      My ComputerSystem Spec
  3.    13 Feb 2016 #3
    Join Date : Feb 2016
    Navi Mumbai, India
    Posts : 3
    Windows 10 Pro (x86)
    Thread Starter

    Quote Originally Posted by lgentry View Post
    If you PM me your email address I will send you a link to the Synaptics driver that works for me. Then you will have to use the HideUpdate hotfix to keep Windows update from changing it.
    Why don't you PM me the link directly? Oneway job it is.
      My ComputerSystem Spec
  4.    13 Feb 2016 #4
    Join Date : Feb 2016
    Navi Mumbai, India
    Posts : 3
    Windows 10 Pro (x86)
    Thread Starter

    Quote Originally Posted by lgentry View Post
    If you PM me your email address I will send you a link to the Synaptics driver that works for me. Then you will have to use the HideUpdate hotfix to keep Windows update from changing it.
    Thanks for sending me the link. I'll try it. And I couldn't send you PM cuz my post count was less than 5 ☺
      My ComputerSystem Spec
  5.    13 Feb 2016 #5
    Join Date : Feb 2015
    Posts : 76
    Windows 10 Pro/8.1 Pro

    You're welcome. Through device manager uninstall your existing touchpad and choose to uninstall its driver as well. Reboot and then install new driver. Make note of the driver version so you'll know if it's been changed in the future. You'll have to immediately use the showhide update hotfix to keep driver from being updated again. https://support.microsoft.com/en-us/kb/3073930
      My ComputerSystem Spec
  6.    13 Feb 2016 #6
    Join Date : Feb 2015
    Posts : 76
    Windows 10 Pro/8.1 Pro

    I just thought of something. You don't have any start menu alternative (Classic Shell, Start8, etc) installed do you? If you do you may have it set so that any time the windows key is pressed your start menu will open.
      My ComputerSystem Spec

 


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