1.    08 Feb 2016 #1
    Join Date : Feb 2016
    North Yorkshire
    Posts : 18
    Windows 10 Professional

    Unable to login to boot command prompt


    Hi,


    I have just used the SHIFT-Restart option to activate the Windows 10 Troubleshooting and tried to open a command prompt. It asked for a password. I entered my password but was told it was incorrect.


    I booted normally using the PIN I normally use, and went through Settings | Accounts | Sign-in options | Change to change my password. In the 'Old password' box I used the same password that had just failed to get me into the boot command prompt and it allowed me to change the password. It said I had successfully changed my password.


    If I use SHIFT-Restart again, I still cannot get into the command prompt using the new password.


    Am I dealing with two separate passwords here? If so, how do I change the one associated with the boot command prompt?


    Note that when trying to boot to the command prompt, the displayed use name appears to be correct - i.e. it is the same one listed when I use my PIN to boot normally.


    Any help would be very much appreciated.


    Kind wishes ~ Patrick
      My ComputerSystem Spec
  2.    08 Feb 2016 #2
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    The PIN method is not accepted or used when trying to boot into safe mode, command prompt or the other options for an advanced start. It will only accept the password you use on an admin account. Perhaps you have set up an admin account with a different password?
      My ComputersSystem Spec
  3.    08 Feb 2016 #3
    Join Date : Feb 2016
    North Yorkshire
    Posts : 18
    Windows 10 Professional
    Thread Starter

    Solved


    Quote Originally Posted by philc43 View Post
    The PIN method is not accepted or used when trying to boot into safe mode, command prompt or the other options for an advanced start. It will only accept the password you use on an admin account. Perhaps you have set up an admin account with a different password?
    I have now solved this. I had changed the password on my account, but I had never used the new password to login. I had instead always used the PIN. So the rule is: if you are using a new account or have changed the password, you must login to the machine using the password, not the PIN, at least once before you try to use the password from the boot menu.

    Thank you for your help.

    - Patrick
      My ComputerSystem Spec
  4.    08 Feb 2016 #4
    Join Date : Nov 2015
    Posts : 2,824
    64bit Win 10 Pro ver 1709 Build 16299.19

    Thanks for the feedback, this is good information.
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
General Tips Open Command Prompt at Boot in Windows 10
How to Open a Command Prompt at Boot in Windows 10 A command prompt is an entry point for typing computer commands in the Command Prompt window. By typing commands at the command prompt, you can perform tasks on your computer without using the...
Tutorials
Solved Command Prompt
How to call up "command Prompt (Admin) from the "run" dialog box win 10 Home?
General Support
Command Prompt?
Guys, I'm going to try one last time. The error code I received told to me to empty files and then "Run the command prompt as an administrator"?? Then, type wuauclt.exe/update now??......I don't know what run the command prompt means. I have no...
General Support
Solved How to boot to a command prompt in Win10 ?
Tapping F8 or spacebar doesn't do anything ? I want to boot to command prompt only. I need to rename my user folder, in an attempt to get it named correctly, after the clean upgrade decided to drop the last character, which now gives me a...
General Support
SFC wont run from boot command prompt, says ....
SFC wont run from boot command prompt, says there are other pending actions and needs to reboot. Rebooting does no good. in other win OS this command, dism.exe /image:c:\/cleanup-image /revertpendingactions would fix this issue. Edit: I just...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:40.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums