Windows 10: File Explorer crash when selecting files Solved

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  1.    07 Feb 2016 #1

    File Explorer crash when selecting files

    Hi Guys,

    I have encountered this problem (in thread line) for the past 3-5 days and I have come no closer to any solution during that period of time.

    Basically, as soon as I left click or right click on a file in Windows Explorer it will crash. My Windows icon in the bottom left has also stopped working and I cannot ask Cortana anything (not that I did anyway...).

    None of the advanced boot options work either (system restore, clean install etc...).

    Apologies if that is somewhat vague, and thanks in advance for any assistance.
      My ComputerSystem Spec

  2.    08 Feb 2016 #2

    Hi, I think you need to try to repair Windows.

    Let's start by opening an admin command prompt
    Windows key + X, click Command Prompt (admin)

    chkdsk C: /F
    and your PC shold reboot and run the command.
    Check it reports everything is ok or fixed.

    If so (else post back):

    Open an admin command prompt
    Windows key + X, click Command Prompt (admin)
    SFC /Scannow
    and post back the results.
    (This will attempt to refresh any corrupt system files).

    These are quite routine, safe procedures.
      My ComputerSystem Spec

  3.    08 Feb 2016 #3

    Hi dalchina,

    Thanks for your reply, I really appreciate it.

    The first command returned nothing untoward.

    The second command stated that Windows Resource Protection had found corrupt files and successfully repaired them.

    Unfortunately the issue still remains...

    Any of other advice would be well received :)
      My ComputerSystem Spec

  4.    08 Feb 2016 #4

    Hi, do you have System Restore on?
    If so, do you have a restore point before these problems first occurred? That would be worth trying.

    If not, as you have several symptoms, the next stage is one of the good things about Win 10 (in my opinion!). It will take you perhaps 2 to 4 hours depending on your internet speed (if you don't already have Win 10 installation DVD/USB/iso) and hardware speed.

    I suggest you do an In-place upgrade install repair.
    For this you need an installation medium of the same build as you have installed.
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo Windows updates subsequent to the build you have used for the repair install

    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect + boot disk/device + large enough external storage medium.
      My ComputerSystem Spec

  5.    10 Feb 2016 #5

    Hi dalchina,

    I have attempted to do an in-place upgrade install repair but when running the ISO file I get the following error message after having clicked on the setup file:

    'Setup couldn't start properly. Please reboot your PC and try running Windows 10 setup again.'

    Even after a reboot this message always appears. I have burned the ISO image to disc and booted up from it but it asks you to continue to Windows and run the disc from there. To which I am, again, presented with the above message.

    I appreciate any further assistance you, or anyone else, can provide.

    Thanks as always.
      My ComputerSystem Spec

  6.    10 Feb 2016 #6

    Hi, a quick search suggests this:
    "I got the solution of this problem. Go to windows (C) drive and you will see one or two folders like this $windows or windows$. Delete the folders like this. and then restart the pc and download again. Hope you will get the solution.

    Note : If you are not expert in computer or windows then keep in mind that do not delete the folder "Windows" whose size is more than 4 gb. Because it contains your original windows."

    Also make sure the iso you've downloaded matches the build and 'bitness' (x32 or x64) of your existing Windows.
      My ComputerSystem Spec

  7.    10 Feb 2016 #7

    Hi dalchina,

    I do have a folder that begins $Windows...

    On trying to delete it it states that I need permission from SYSTEM to make changes to this folder and so cannot do so...

    Any way around this?

    Thanks again.
      My ComputerSystem Spec

  8.    10 Feb 2016 #8

    You can delete it
    a. by booting using (e.g.) a Windows installation disk to a command prompt
    b. installing and using Emco MoveonBoot (which also deletes)
      My ComputerSystem Spec

  9.    10 Feb 2016 #9

    Hi dalchina,

    I have tried both the above. Using the command prompt I get 'Access is denied' listed numerous times
    and with MoveonBoot the files always remain...

    I'm tearing my hair out
      My ComputerSystem Spec

  10.    10 Feb 2016 #10

    Hi dalchina,

    Just an update. I have tried numerous solutions to this issue but have been unable to resolve it... well... fully...

    I enabled the 'Administrator' user profile on Windows 10 and from that I could access my other user profile and copy and paste all the files I wanted to keep from it onto a portable expansion drive.

    I then formatted my whole drive and have done a clean install of Windows 8 (I don't think I'll be going back to 10 for now...).

    While not a complete resolution I am happy with the outcome and have learnt a lot.

    Thanks for all your assistance.
      My ComputerSystem Spec

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