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  1. Joined : Feb 2016
    Posts : 2
    windows 10
       05 Feb 2016 #1

    HD fills up to max by one file


    I got a message that my HD was full. I emptied my Recycle Bin and for a short while there was plenty of space on the HD, but after a short while, I had the same massage: my HD was full to capacity. I manged to locate the problem. This file had 367 (!!!) Megabytes: c:/Program Files (x86)/ctrlcenter PC Support Agent/Logs/esService_2924.

    If I deleted other files, the kilobytes of that file increased the size of the problem file.

    I could not delete the file because "it is open in another program". I tried several times, with the same result. This morning as I am writing this, I made another try and Alas, the file deleted.

    Can anybody explain?

    NES
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Arnold, MD
    Posts : 17,376
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       05 Feb 2016 #2

    nesvensson said: View Post
    I got a message that my HD was full. I emptied my Recycle Bin and for a short while there was plenty of space on the HD, but after a short while, I had the same massage: my HD was full to capacity. I manged to locate the problem. This file had 367 (!!!) Megabytes: c:/Program Files (x86)/ctrlcenter PC Support Agent/Logs/esService_2924.

    If I deleted other files, the kilobytes of that file increased the size of the problem file.

    I could not delete the file because "it is open in another program". I tried several times, with the same result. This morning as I am writing this, I made another try and Alas, the file deleted.

    Can anybody explain?

    NES
    @nesvensson, Welcome to Tenforums! 367MB is not a large file at all, about the same as a handful of pics(.jpg). Found this for you to look over. And please fill in your system specs so we can be more helpful. Browsing for my Documents has ctrlcenter pc support agent as title and - Microsoft Community

    To fill in your system specs, please see:

    System Specs - Fill in at Ten Forums
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 2
    windows 10
       05 Feb 2016 #3

    f14tomcat said: View Post
    @nesvensson, Welcome to Tenforums! 367MB is not a large file at all, about the same as a handful of pics(.jpg). Found this for you to look over. And please fill in your system specs so we can be more helpful. Browsing for my Documents has ctrlcenter pc support agent as title and - Microsoft Community

    To fill in your system specs, please see:

    System Specs - Fill in at Ten Forums
    Sorry, the size was 367 GB, not MB. That is a different story, right. My computer has been steady now, the files have not reappeared. What kind of file is c:/Program Files (x86)/ctrlcenter PC Support Agent/Logs/esService_2924.?
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    SouthWest, FLorida
    Posts : 469
    Win 10 Pro (x64), OSX 10.11
       05 Feb 2016 #4

    Since you have not filled the System Specs we have no idea what kind system you have!

    Here is wide guess, ctrlcenter Technical support is released by support.com. You have to go to the Program Files (X86)/ctrlcenter PC support Agent/logs/ and check the file yourself.

    My guess is that is a log and if you stated that is 367 GB. That is huge!
    Did you install that?
      My System SpecsSystem Spec


  5. Joined : May 2015
    Central IL
    Posts : 3,062
    EL Capitan
       06 Feb 2016 #5

    Malware would do that. There is a good guide at forums.majorgeeks.com in their malware forum titled "Read me first.".

    You can remove Ctrlcenter PC Support. Office Depot installed it for no reason. No reason to keep it on the system.

    I would still run the Malare scans.
      My System SpecsSystem Spec


  6. Joined : Oct 2014
    Arnold, MD
    Posts : 17,376
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       06 Feb 2016 #6

    f14tomcat said: View Post
    @nesvensson, Welcome to Tenforums! 367MB is not a large file at all, about the same as a handful of pics(.jpg). Found this for you to look over. And please fill in your system specs so we can be more helpful. Browsing for my Documents has ctrlcenter pc support agent as title and - Microsoft Community

    To fill in your system specs, please see:

    System Specs - Fill in at Ten Forums
    [QUOTE=nesvensson;558639]Sorry, the size was 367 GB, not MB. That is a different story, right. My computer has been steady now, the files have not reappeared. What kind of file is c:/Program Files (x86)/ctrlcenter PC Support Agent/Logs/esService_2924.?[/QUOTE]


    Please take a look at the link I posted for you.
      My System SpecsSystem Spec


  7. Joined : May 2015
    Central IL
    Posts : 3,062
    EL Capitan
       06 Feb 2016 #7

    The program is like PC Matic. You do not need it on your system. Delete it with Revo Uninstaller, which you can download from majorgeeks.com.
      My System SpecsSystem Spec


  8. Joined : Jun 2014
    Posts : 4,444
    Windows 10 Pro
       06 Feb 2016 #8

    367GB!!! I would definitely uninstall that program. That file is larger than some drives people are using for their system drive.
      My System SpecsSystem Spec


  9. Joined : Jan 2014
    Oak Ridge TN, USA
    Posts : 23,934
    Windows 10 Pro x64
       06 Feb 2016 #9

    bro67 said: View Post
    Malware would do that. There is a good guide at forums.majorgeeks.com in their malware forum titled "Read me first.".

    You can remove Ctrlcenter PC Support. Office Depot installed it for no reason. No reason to keep it on the system.

    I would still run the Malare scans.
    Good answer.. it scares me that they would add that in the first place.
      My System SpecsSystem Spec


  10. Joined : May 2015
    Central IL
    Posts : 3,062
    EL Capitan
       06 Feb 2016 #10

    Same reason why my wife's stepmom installed and pays for the stupid PC matic. The only ones who feel all warm and fuzzy about this garbage software, is the one with their hands in your wallet.

    Microsoft needs to Blacklist and not allow this garbage software to even be installed. I never let anyone else touch my machines.
      My System SpecsSystem Spec


 
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