1.    02 Feb 2016 #1
    Join Date : Aug 2015
    Posts : 39
    win 10

    Big problem after update cannot access windows


    I have a big problem of access to windows.
    I updated my version of Windows 64bit, but after you restart, put my password as usual, but i see rotation start but i cannot acceso to window and come back to logon access ...

    Please help

    Hispa
      My ComputerSystem Spec
  2.    02 Feb 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,408
    Win 10 Pro (1703)

    Hi, could you clarify please:
    1. Have you just upgraded to Windows 10 (e.g. from Win 7,8...)?
    2. If not, in what way have you updated your version of Windows?

    Thanks!
      My ComputerSystem Spec
  3.    02 Feb 2016 #3
    Join Date : Aug 2015
    Posts : 39
    win 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, could you clarify please:
    1. Have you just upgraded to Windows 10 (e.g. from Win 7,8...)?
    2. If not, in what way have you updated your version of Windows?

    Thanks!
    Thank i have already windows 10 and update it... but not have acces and i dont know the version

    Hispa
      My ComputerSystem Spec
  4.    02 Feb 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,408
    Win 10 Pro (1703)

    Ok, in what way did you update it?
    (Routine updates are applied automatically by default, unless you've specified notify to restart, for example).
    (Other options apply depending on the version you have)
    Do you have build 10240 (June to November) or 10586 (November onwards)?

    Can you try booting to Safe Mode?
    You can do that from the login screen, for example, and press SHIFT and click restart, then follow through the prompts.

    This should help if unsure:
    Safe Mode - Start Windows 10 in - Windows 10 Forums
      My ComputerSystem Spec
  5.    02 Feb 2016 #5
    Join Date : Aug 2015
    Posts : 39
    win 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Ok, in what way did you update it?
    (Routine updates are applied automatically by default, unless you've specified notify to restart, for example).
    (Other options apply depending on the version you have)
    Do you have build 10240 (June to November) or 10586 (November onwards)?

    Can you try booting to Safe Mode?
    You can do that from the login screen, for example, and press SHIFT and click restart, then follow through the prompts.

    This should help if unsure:
    Safe Mode - Start Windows 10 in - Windows 10 Forums
    I cannot enter in safe mode
    So in which way i can reinstall over windows 10?

    Hispa
      My ComputerSystem Spec
  6.    02 Feb 2016 #6
    Join Date : Aug 2015
    Posts : 39
    win 10
    Thread Starter

    Solved...

    Hispa
      My ComputerSystem Spec

 


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