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  1.    01 Feb 2016 #1
    Join Date : Aug 2015
    Posts : 16
    Windows 10 Pro x64

    Very Serious Bug In Windows 10


    Please read thoroughly. There's been this serious bug in Windows 10 sense the RTM release last year. I am currently on version 1511 (OS Build 10586.71) Windows 10 Pro x64 and the bug is still there. I tried calling Microsoft numerous of times to report the bug, but they weren't helpful at all. I even asked to speak to a developer, but they said I needed a subscription, which costs money. They also refused to let me talk to a level 2 or 3 technician unless they try to fix the issue there selves. I don't need anyone remote accessing my computer. I am in IT and have tons of certifications, and fixed plenty of PC's. In all my life in the IT field I never had a bigger problem with an OS then Windows 10! Anyways the bug is with the program "Runtime Broker". The problem is that the Start Menu, Cortana, Microsoft Edge, Action Center wont open when I click them, I cant even access the Immersive Control Panel because the action center doesn't open, this happens randomly. . If I click either of them they do nothing. Only way to get past the bug is to end the process "Runtime Broker" or sign out or restart the computer. I tried numerous troubleshooting steps including sfc/ scannow but nothing was corrupted. I also used the command "DISM /Online /Cleanup-Image /RestoreHealth" but it also didn't solve the problem, the bug would eventually resurface. I also did the Powershell command "Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}" but it just caused a bigger problem where all the Windows 10 Apps became broken. I done an in place upgrade, and numerous clean installs of Windows 10 on my desktop, over about 10 times, and am not clean installing again , because the bug with the "Start Menu, Cortana, Action Center, Microsoft Edge" not opening eventually resurfaces. Again the only why to get all these four things to work again is to end the process "Runtime Broker", signout or restart the computer. And again the problem eventually resurfaces. I have a very strong felling the issue is "Runtime Broker", why else when I end the process does all four things, "Start Menu, Cortana, Microsoft Edge, ActionCenter" work again??? Am not the only one who is having this issue. Microsoft needs to fix this bug!
    By the way, I don't have any anti virus software installed such as Avast, so that's not the problem. Also this ain't the same type of problem where some people would get the error "CRITICAL ERROR - Start Menu and CORTANA aren't working. We'll try to fix it the next time you sign in. SIGN OUT NOW", I don't get this error, or any error for that matter.
    Last edited by Nikorasu; 01 Feb 2016 at 19:04.
      My ComputerSystem Spec
  2.    01 Feb 2016 #2
    Join Date : Jul 2015
    California
    Posts : 203
    Kernel 4.x.x

    Quote Originally Posted by Nikorasu View Post
    Please read thoroughly.
    I'll try, but...

    Quote Originally Posted by Nikorasu View Post
    There's There has been this a serious bug in Windows 10 sense since the RTM release last year.


    Quote Originally Posted by Nikorasu View Post
    I am currently on version 1511 (OS Build 10586.71) Windows 10 Pro x64 and the bug is still there. I tried calling Microsoft numerous of times to report the bug, but they weren't helpful at all.
    You can report bugs via the feedback app. Calling them will not do any good to report a bug.

    Quote Originally Posted by Nikorasu View Post
    I even asked to speak to a developer,
    Windows developers are very busy, and get paid a lot. That money should be going to developing Windows, not supporting people over the phone.

    Quote Originally Posted by Nikorasu View Post
    but they said I needed a subscription, which costs money.
    If you want people to devote their valuable time to helping you, don't call Microsoft, first explore public forums. Like this one. Only once you're ready to pay to have someone deal with your problem should you seek out someone who is paid to help. Otherwise you'll get what you pay for.

    Quote Originally Posted by Nikorasu View Post
    They also refused to let me talk to a level 2 or 3 technician unless they try to fix the issue there selves. I don't need anyone remote accessing my computer. I am in IT and have tons of certifications, and fixed plenty of PC's.
    So if you're better than them, why are you seeking their help? If you want them to help you, follow their standard protocol.

    Quote Originally Posted by Nikorasu View Post
    In all my life in the IT field I never had a bigger problem with an OS then Windows 10!
    You must not have worked in IT during the Windows XP years, or had to deal with hell that was supporting a company which jumped the gun to Windows Server 2008 (R1)...

    Quote Originally Posted by Nikorasu View Post
    Anyways the bug is with the program "Runtime Broker". The problem is that the Start Menu, Cortana, Microsoft Edge, Action Center wont open when I click them, I cant even access the Immersive Control Panel because the action center doesn't open, this happens randomly.
    This should have been the first paragraph of the post. Why did you ask us to "Read thoroughly" when the first third of this post is a rant about phone support?

    Quote Originally Posted by Nikorasu View Post
    . If I click either of them they do nothing. Only way to get past the bug is to end the process "Runtime Broker" or sign out or restart the computer.
    Runtime_Broker.exe is the process that deals with Windows runtime apps. (Like things you listed that aren't working right)

    Check for any 3rd party apps you have installed and systematically remove them. If the problem disappears, you know which app was causing problems.

    Use the old control panel in the mean time.
    [WinKey] + [R]
    type: "control"
    press [Enter]

    Quote Originally Posted by Nikorasu View Post
    I tried numerous troubleshooting steps including sfc/ scannow but nothing was corrupted. I also used the command "DISM /Online /Cleanup-Image /RestoreHealth" but it also didn't solve the problem, the bug would eventually resurface. I also did the Powershell command "Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}" but it just caused a bigger problem where all the Windows 10 Apps became broken.
    That powershell command is a bad idea to run.

    Quote Originally Posted by Nikorasu View Post
    I done an in place upgrade, and numerous clean installs of Windows 10 on my desktop, over about 10 times, and am not clean installing again , because the bug with the "Start Menu, Cortana, Action Center, Microsoft Edge" not opening eventually resurfaces.
    Issues like these are rarely ever the fault of the system, usually it's the user. If it is the system, it typically gets fixed quickly. I would do a clean instal, and then pay very close attention to the way I use windows. If you're installing something, or granting admin access to a process, make sure you know what its doing. You're a tech after all.

    Quote Originally Posted by Nikorasu View Post
    Again the only why to get all these four things to work again is to end the process "Runtime Broker", signout or restart the computer. And again the problem eventually resurfaces. I have a very strong felling the issue is "Runtime Broker", why else when I end the process does all four things, "Start Menu, Cortana, Microsoft Edge, ActionCenter" work again???
    Flipping the circuit breaker in your house will also temporarily solve your problem, doesn't mean its the circuit breaker causing the problem.

    Quote Originally Posted by Nikorasu View Post
    Am not the only one who is having this issue. Microsoft needs to fix this bug!
    They do if the bug is in their software. It could very well be caused by some 3rd party application or even your computer's hardware.

    Quote Originally Posted by Nikorasu View Post
    By the way, I don't have any anti virus software installed such as Avast, so that's not the problem. Also this ain't the same type of problem where some people would get the error "CRITICAL ERROR - Start Menu and CORTANA aren't working. We'll try to fix it the next time you sign in. SIGN OUT NOW", I don't get this error, or any error for that matter.
    Check your event log. I'll bet you have errors.
      My ComputersSystem Spec
  3.    01 Feb 2016 #3
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    I would call the Microsoft headquarter and ask for a case manager. Then you can handle it thru him/her.
      My ComputerSystem Spec
  4.    02 Feb 2016 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Posted by Hydranix
    You must not have worked in IT during the Windows XP years, or had to deal with hell that was supporting a company which jumped the gun to Windows Server 2008 (R1)...
    I agree with you there when XP first came out it had more bugs than my back yard
    I was always online trying to help others
    Or going to their houses to try and help sort that OS out
    Windows 10 is no where near as bad as that OS
    I helped run a forum for XP and I remember in one week we helped over 1000 members sort out the bugs etc
      My ComputerSystem Spec
  5.    02 Feb 2016 #5
    Join Date : Nov 2015
    Posts : 93
    Windows 10 pro

    windows 10 is much better than any previous version of windows.... only change I would like to see is it be build on a unix core like apples os x I. it would make it much more stable and faster
      My ComputerSystem Spec
  6.    02 Feb 2016 #6
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    Quote Originally Posted by pitbullpup View Post
    windows 10 is much better than any previous version of windows.... only change I would like to see is it be build on a unix core like apples os x I. it would make it much more stable and faster
    That would require an end to Windows and a total recreation from the ground up. It would also force every hardware manufacturer and software developer to change the way they create products for "Windows". Apple's OSX isn't faster or more stable than Windows. It also isn't more secure.
      My ComputerSystem Spec
  7.    02 Feb 2016 #7
    Join Date : Oct 2014
    Posts : 769
    Windows 7

    Microsoft takes bug reports very seriously but they must be reported through proper channels and using proper procedures. This is vital with large programming projects and many millions of users. Windows 10 is the product of teams of programmers that work in their own areas of expertise. Windows is too large for any individual to fully understand. Only by following proper procedures can bugs be routed to the proper team with established priority. Any attempt to bypass established procedure would be highly disruptive to the developers work and must be rejected.
      My ComputerSystem Spec
  8.    02 Feb 2016 #8
    Join Date : Jul 2015
    SouthWest, FLorida
    Posts : 470
    Win 10 Pro (x64), OSX 10.11

    Nikorasu:

    Can you share more detailed information on how you to come to the conclusion that RunTime Broker is the problem?

    We had another discussion on Runtime Broker:

    Runtime Broker Process

    But I am not sure about your problem!
      My ComputerSystem Spec
  9.    02 Feb 2016 #9
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    Quote Originally Posted by pitbullpup View Post
    windows 10 is much better than any previous version of windows.... only change I would like to see is it be build on a unix core like apples os x I. it would make it much more stable and faster
    And safer
      My ComputerSystem Spec
  10.    12 Feb 2016 #10
    Join Date : Jul 2015
    California
    Posts : 203
    Kernel 4.x.x

    Quote Originally Posted by pitbullpup View Post
    windows 10 is much better than any previous version of windows.... only change I would like to see is it be build on a unix core like apples os x I. it would make it much more stable and faster
    QFT...

    But seriously, the differences between *nix (Unix, Linux, BSD, etc) and NT (Windows NT/2000 to 10) run much deeper than just the way the kernel is written. (assuming that's what you mean by "unix core")

    The difference are so deep that the very philosophy of the way the system should even be thought about in one's mind is incomparable.

    Even developing applications for the two is philosophically different..

    (These are my own interpretations, and have been influenced by legendary programmers from both sides)

    Unix: Write programs that one thing and do it well. Further, write programs which work well with other programs. To accomplish this, use text streams for everything, and only when that proves impossible consider other options.

    Windows: Write programs for the user, not other programmers. It's always good to simplify or reduce the complexity of accomplishing a task, even if slightly expending flexibility. Including multiple paths to accomplish the same task is encouraged to satisfy diverse workflows. Always write a GUI, and only if that proves redundant consider CLI.


    Windows does sorta kinda have a POSIX subsystem, despite it being a crippled abortion of anything compliant to the POSIX standard. That's probably as close as you'll ever get I'm afraid.
      My ComputersSystem Spec

 
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