Freeze on awake

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  1. Posts : 31
    Windows 10
       #1

    Freeze on awake


    Hey,

    Sometimes when my PC comes back up from hibernation (hybrid sleep enabled) it freezes so stiff that even the reset button stops working. The screen updates once so the clock widget on my taskbar shows the current time for a second. Sometimes the HDD light stays lit, other times it doesn't. I let it be for a few minutes but nothing happened, no BSOD. I checked the logs but could not find an event at the exact minute the freeze occurred, I only had stuff from when it went to hibernation and after the forced restart. I don't know how to continue the investigation.
      My Computer


  2. Posts : 35,428
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, Can you advise whether this used to work and now fails?
    If so, what significant changes have been made before you noticed the failure?

    Please try hibernation after a clean boot
    How to perform a Clean boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    If that fails the same way, repeat in Safe Mode
    (E.g. Shift + click on restart, and navigate thru prompts to Safe Mode, or choose Safe Boot in msconfig)

    If that fails, also run
    chkdsk C: /F
    from an elevated (admin) command prompt
    (Windows key +X, click on Command Prompt (admin).
      My Computers


  3. Posts : 31
    Windows 10
    Thread Starter
       #3

    Thanks for the reply.

    It has been working since I installed windows 7 RTM, kept working through the updates, the upgrade to win 10 and the patches for that.
    There were no hardware changes. I'm on the deferred win update path so it could have been some update recently. The other thing is that I installed the Leap Motion drivers although the device was only plugged in twice.

    Going to sleep and waking up right after a clean (or normal) boot works fine.
    Chkdsk reached 100% without saying anything else so I guess everything was ok?

    I uninstalled the Leap Motion driver just to see what happens over the next couple of days.
      My Computer


  4. Posts : 35,428
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    "Going to sleep and waking up right after a clean (or normal) boot works fine."

    Hi, if that's so.. you don't have a problem at all...? I.e. normal boot is fine... is that what you mean?

    Chkdsk ends if ok with 'and found no problems' before its final numerical results.
    Before all that you should see some reports saying 0 ........scanned 0....... found etc.
      My Computers


  5. Posts : 31
    Windows 10
    Thread Starter
       #5

    I meant that after restarting windows, logging in, waiting for a while for the startup items THEN going to sleep and waking up works. I usually don't restart the pc for weeks, only send it to sleep. The freeze seems to occur after at least one sleep-wake cycle and when several programs are running. Sometimes several days pass, sometimes I get two freezes in two days... I'm really not seeing any obvious rule or pattern...

    Chkdsk prompted if I wanted to skip it then counted up to 15%, stayed there for a while then showed 100%, restarted the machine, showed 100% again then I got the login screen. I saw no other text.
      My Computer


  6. Posts : 35,428
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #6

    ZoltanE said:

    Chkdsk prompted if I wanted to skip it then counted up to 15%, stayed there for a while then showed 100%, restarted the machine, showed 100% again then I got the login screen. I saw no other text.
    That doesn't sound anything like normal behaviour, and I would strongly advise making sure that runs properly.

    Try
    1. Safe Mode
    2. launch admin command prompt
    3. launch
    chkdsk C: /F

    You should be prompted for a restart (so chkdsk can get access without permissions problems), then chkdsk will run.

    You should also be able to
    Boot the PC from a Win 10 install disk
    Click Repair This PC
    Follow the prompts to get to a command prompt
    Then run
    chkdsk C: /F

    Example:
    Freeze on awake-snap-2016-02-02-20.23.54.jpg
      My Computers


  7. Posts : 1
    windows 10 v1511 build 10586.63
       #7

    Hi, I was about to initiate a thread just to comment on how unhappy I am with Win10's behavior. I thought I'd just check first to see if there was anything similar already out there.
    Just today I left my HP laptop on while I went out for a couple hours. When I came back, the screen was dark as expected. I started to do some work using Chrome and I needed to look for a file. File manager refused to open. I knew the file was a pdf that I'd recently opened, so I tried Adobe Reader X, it would not open either. I ended up forcing a shutdown and then a fresh start.
    I've also had occasion (never with W7) when after being in sleep mode I come back active and the Windows key is dead and the Start icon is dead. Maybe Win10 works better as a factory installed OS. It doesn't offer much and takes away a lot in usability as an upgrade to an older PC.
    I really don't look forward to having to get under the hood. If I have to help MS figure out how to write decent code, I will probably try to reinstall W7 first.
    Don
      My Computer


  8. Posts : 31
    Windows 10
    Thread Starter
       #8

    @dalchina: Sorry for the slow responses but I'm swamped with work. For now another clue: sleep (non-hybrid) works fine.
    @DigitalDon: I don't think this thread is the right place to express general dissatisfaction with Win 10. I recommend finding or creating a separate thread for each problem you are facing for a more focused way toward a solution.
      My Computer


  9. Posts : 35,428
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #9

    DigitalDon said:
    Hi, I was about to initiate a thread just to comment on how unhappy I am with Win10's behavior. I thought I'd just check first to see if there was anything similar already out there.
    Don
    Hi, first make sure your PC is compatible with Win 10.
    Second, some problems arise with upgrades from an older OS including 3rd party conflicts. Try disk imaging what you have (so you can restore it) and clean install.

    I agree Win 10 is immature.

    Finally, suggest you make your comment via Feedback (Windows key + ?) or
    Technet forums
    - an MS site.
      My Computers


  10. Posts : 35,428
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #10

    ZoltanE said:
    @dalchina: Sorry for the slow responses but I'm swamped with work. For now another clue: sleep (non-hybrid) works fine.
    Ok, will wait for your update.
      My Computers


 

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