Windows 10: Windows 10 Black Screen.

  1.    31 Jan 2016 #1

    Windows 10 Black Screen.


    Hello all,

    I have a Dell Inspiron 3147 that came stock with Windows 8.1. A few months back I decided to give Windows 10 a try so I upgraded. Everything went smoothly and I had zero problems for quite some time. About a month ago I went to turn it on and it booted fine, however when it got to the login screen the screen was just black, no cursor or anything. I couldn't get any keyboard commands to work so I tried restarting it. After several restarts to the same problem the repair computer screen displayed after boot. I went through each of the options hoping to preserve all my installed apps. No luck with any of that so I finally just reset it while preserving all of my personal files. Everything ran smoothly for a few days and then I encountered the same issue. I figured it might be something to do with one of the apps I had installed so I reset it once again and left it completely stock. Again it ran fine for a few days but then I encountered the same exact problem. At this point I figured it might be something driver related, after some searching I found that the black screen is often associated with the graphics driver. With that I started troubleshooting the graphics driver. I was successfully able to start the laptop in safe mode where I messed around with rolling the drivers back, installing the latest driver from Dell, uninstalling the driver entirely, etc. Nothing worked. I reset the pc once again and hoped that maybe I would get lucky this time. This time it ran fine for about a week before giving me the black screen. I wonder if the issue is related to a new update that is being installed soon after I reset the laptop. I'm not sure how to figure out which update might be the culprit and how to prevent said update from being installed. Any help is appreciated!
      My ComputerSystem Spec


  2. Posts : 2,331
    64bit Win 10 Pro ver 1703 Build 15063.296
       31 Jan 2016 #2

    Hello

    Rather than resetting your laptop why not try a clean install using a downloaded Windows 10 ISO from the Microsoft Tech Bench. You can then bypass the update process and jump straight to the latest version. Since you already have activated W10 on your laptop it will re-activate after the clean install without you needing to input any product key during installation. You will need to make sure you download the exact match for your previous system, 32 or 64bit and Home or PRO along with the right language version.

    Of course you will need to back up all you personal files before you do this, if you have not already done so.
      My ComputerSystem Spec

  3.    31 Jan 2016 #3

    Where would I be able to obtain the ISO you speak of?
      My ComputerSystem Spec


  4. Posts : 1,177
    Windows 10 Home
       31 Jan 2016 #4

    @yearlingsun - here: http://www.microsoft.com/en-us/softw...load/techbench

    And, to prevent driver downloads/updates, see only OPTION THREE here: https://www.tenforums.com/tutorials/8...dows-10-a.html
      My ComputerSystem Spec


 

Related Threads
Hey everyone. I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the...
Black screen after windows 10 install. in Installation and Upgrade
My laptop Acer Aspire 5750-6831 worked perfectly for about two years with windows 7 64 bit, and after migrating to Windows 10, now presents the following problem: Only the blue LED of utility power and the fan turn on. Nothing else works even...
Hi, I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a...
Black screen windows 10 in General Support
Last night my laptop screen went black. When I restarted the Lenovo sign showed up but after that nothing. I attached an external monitor and it was working fine. Today I restored to a date when laptop was working fine and the screen is now...
I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen. After the Windows loading logo, the screen stays black for about 60-80 seconds (and...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:32.
Find Us