Help? Out of box win 10 fine now cant even type into start search box


  1. Posts : 5
    windows 10
       #1

    Help? Out of box win 10 fine now cant even type into start search box


    HELP?? New notebook win 10 preloaded was working fine out of the box for a few weeks now I cant type into the start search box .... . its a few weeks in on this new thing and I cant even get it to let me type into the start search box to open my computer to find a drive like when I pop in a usb or to open my downloads or to search a file and sometimes it wont let me open the power down etc etc ... what is WRONG with this thing...minimal tech savvy here ..hellpppp
      My Computer


  2. Posts : 470
    Win 10 Pro (x64), OSX 10.11
       #2

    I believe you have a new HP laptop. First you want to check to make sure it is not a hardware problem.
    You can the HP Diagnostic test by:

    1. Hold the power button for at least five seconds to turn off the computer.
    2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
    3. The HP PC Hardware Diagnostics (UEFI) home page displays.

      Help? Out of box win 10 fine now cant even type into start search box-hp-diagnostic-test.jpg

      Run tests and watch the Keyboard test carefully! If there is hardware related, you can then call HP to initiate the repair process. It can be a keyboard controller problem or a software problem?
      My Computer


  3. Posts : 5
    windows 10
    Thread Starter
       #3

    snoopy51 said:
    I believe you have a new HP laptop. First you want to check to make sure it is not a hardware problem.
    You can the HP Diagnostic test by:

    1. Hold the power button for at least five seconds to turn off the computer.
    2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
    3. The HP PC Hardware Diagnostics (UEFI) home page displays.

      Help? Out of box win 10 fine now cant even type into start search box-hp-diagnostic-test.jpg

      Run tests and watch the Keyboard test carefully! If there is hardware related, you can then call HP to initiate the repair process. It can be a keyboard controller problem or a software problem?
    Hi Snoopy .. I will try that as soon as I get back home ...
    It is newish had it since christmas ... been working ok then this happens ..... I have been reading forums I guess a LOT of people are having this issue some think its cortana some other issues but I cant even open CORTANA ... if I try to click on nay of the apps in the start menu it wont open .. but I can click and type into firefox from the desktop icon and use it to type etc etc but it just wont open anything from the start menu or allow me to click on apps from the start menu .... my old vista has been OK since years ago and I may just use that laptop and try to return the windows 10 junk ??
      My Computer


 

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