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  1.    30 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 5
    windowa 10 home

    keyboard problems with new computer


    Hi, I just bought a new laptop today, Acer Aspire V13 but I can't complete the start up etc because I can't use the @ symbol ( shift 2) , I get the symbol ". I have tried all of the function keys in fact every key on the board but nothing helps. Please can someone help me??? I am using my old, but reliable laptop to sen this message.
      My ComputerSystem Spec
  2.    30 Jan 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    have you tried shift the one above CTRL as that one also will bring up the@ sign
      My ComputerSystem Spec
  3.    30 Jan 2016 #3
    Join Date : Oct 2014
    Posts : 41
    Tech Preview

    I've never had a problem like yours... but you can try a couple of things to at least get the @ symbol.

    If you need the @ to login, notice on the login screen three icons in the right lower corner, the center one opens the Onscreen Keyboard.

    Or if you are past the login screen, just type Onscreen Keyboard in the search box on the task bar.

    Since it is a brand new computer you should call Acer for more help.
      My ComputerSystem Spec
  4.    30 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 5
    windowa 10 home
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    have you tried shift the one above CTRL as that one also will bring up the@ sign
    Thank you for the reply. Yes I have tried shift + 2 since that is how anyone would normally get the @ symbol, but on the Aspire, NOT! I can't find any solution on the keyboard.....................
      My ComputerSystem Spec
  5.    30 Jan 2016 #5
    Join Date : Nov 2015
    Posts : 2,962
    64bit Win 10 Pro ver 1709 Build 16299.125

    Looks like the region and language settings were not correctly setup for your laptop. If the onscreen keyboard isn't working you might find that the @ symbol is where the " symbol is (possibly 2 keys to the right of letter L) and it will need the shift key to activate it.

    Once you are logged in you can then correctly set up the region and language settings.
      My ComputersSystem Spec
  6.    30 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 5
    windowa 10 home
    Thread Starter

    Quote Originally Posted by Bumpkin View Post
    I've never had a problem like yours... but you can try a couple of things to at least get the @ symbol.

    If you need the @ to login, notice on the login screen three icons in the right lower corner, the center one opens the Onscreen Keyboard.

    Or if you are past the login screen, just type Onscreen Keyboard in the search box on the task bar.

    Since it is a brand new computer you should call Acer for more help.
    Thanks, I'll certainly try the first two options. With regard to contacting Acer, I will certainly do that, but they are only available mon-friday and patience is NOT my strong point, hence my post on this forum.
      My ComputerSystem Spec
  7.    30 Jan 2016 #7
    Join Date : Oct 2014
    Posts : 41
    Tech Preview

    Check out post #4 by philc43 . I was about to suggest checking if you are using the correct keyboard layout, but phillc43 got here first!


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  8.    30 Jan 2016 #8
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Try this press shift and " together and see if @ comes up
    As you clicked @ and got "
      My ComputerSystem Spec
  9.    30 Jan 2016 #9
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Quote Originally Posted by budding student View Post
    Thanks, I'll certainly try the first two options. With regard to contacting Acer, I will certainly do that, but they are only available mon-friday and patience is NOT my strong point, hence my post on this forum.
    I totally understand the way you feel.. I'm the same when it comes to things like this. Is the store where you got the laptop open tomorrow or soon. If so take it back and see if they can help out.
      My ComputerSystem Spec
  10.    30 Jan 2016 #10
    Join Date : Jan 2016
    Posts : 5
    windowa 10 home
    Thread Starter

    keyboard problems with new computer


    Quote Originally Posted by hTconeM9user View Post
    Try this press shift and " together and see if @ comes up
    As you clicked @ and got "
    THIS WORKS!!!!!!!!!!!! so now I can access the @ symbol, but is there a way to reset the keyboard so that the symbols are back where they should be?????

    Thank you to everyone who has replied so far, I really appreciate your help!
      My ComputerSystem Spec

 
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