1.    29 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 31
    Win10

    "...can't be opened using built-in Administrator account."


    Hi all,

    Working on a Win10 touchscreen desktop for a friend who just got scammed by one those fake "call this number, your computer is infected" ads. She foolishly let somebody from Indian remote into her computer and install some fake "weather" software which just caused many fake error messages to appear on boot and every so often to trick you into paying them.

    That all being said, I've cleaned all the Malware off of it and everything is back to normal EXCEPT...

    Half the programs "including her sound functionality/volume control applet in the system tray" won't start or load and install all just give a "...can't be opened using built-in Administrator account." error....

    Is there any way to fix this? Everything worked fine before, and the computer only has one user account set as Administrator....?

    Thanks for any help!
      My ComputerSystem Spec
  2.    29 Jan 2016 #2
    Join Date : Jul 2015
    Posts : 9,551
    Windows 10 Pro

    I would create another user account set as administrator and see if the problem carries over to the new account. If it does, I would say it is time for a clean install.
      My ComputerSystem Spec
  3.    29 Jan 2016 #3
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,116
    Win 10 Pro (1703)

    Hello, one can only guess at what damage may have been done, and whether it's safe to proceed with such a system at all.

    I assume your friend hasn't learnt the need to use disk imaging yet (else you would simply have restored an image created prior to the infestation). That lesson, sadly, is often learnt after some nasty event.

    Personally what I'd do is to make a disk image of the system disk, so you can recover whatever personal data you need later.

    Then do a complete clean install.
    Reinstall programs
    Recover data from the disk image.

    I would not recommend trying any sort of repair- you could just end up wasting time and be left with an unreliable device.
      My ComputerSystem Spec
  4.    29 Jan 2016 #4
    Join Date : Sep 2014
    Nashville, TN
    Posts : 3,143
    Windows 10 Pro

    Quote Originally Posted by Darkstrike View Post
    Half the programs "including her sound functionality/volume control applet in the system tray" won't start or load and install all just give a "...can't be opened using built-in Administrator account." error....

    Is there any way to fix this? Everything worked fine before, and the computer only has one user account set as Administrator....?
    There is a difference between THE administrator account, and a user account that is set to be an administrator. If you are using the built-in administrator, then it's true. You can't use those tools using that account.

    If it's a regular user, then perhaps UAC has been disabled. In which case, you can enable UAC (there are guides in the tutorials section of the site).
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Settings can't be opened using the built-in administrator account
I installed Windows 10 from Windows 7, and now I can't open Settings using my account (which is an administrator account). I apparently have to use a different account, but I don't have one, and with no access to Settings, I can't make another...
General Support
"newly" built PC freezes, bluescreens.......sometimes
Hey, I recently refurbished my PC a bit, to accomodate a new graphics card, and speed it up. The only parts remainig from the old pc which ran for 6 years very stable is the RAM, and a mass storage 2TB Hitachi HDD, the case, DVD player and the...
BSOD Crashes and Debugging
Mail Can't be Opened using the Built-in Administration Account
I can't use any of the panes (calendar, weather, store, etc.) on Windows 10. I receive a message "this app can't open. Mail can't be opened using the built in administration account. How to resolve this issue quickly and reliably?
Software and Apps
Solved home-built PC "We're validating Windows 10 for your PC"
Today, Windows 10 is released. I have not yet gotten a notification from Microsoft. I have a home-built PC from components. I know that it is good enough for Windows 10. If you have a home-built PC have you seen this message when you click on...
General Support
Windows 10: only have built-in administrator account?
So yesterday i installed windows 10 on my computer and ofcourse i kept all my files. So i logged in to a microsoft account in order to use the app store. But when i looked, windows also used that microsoft account as email adres and name of my...
User Accounts and Family Safety
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:30.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums